Study on customer perception towards service recovery strategies of consumer durable retailers in relation to customer satisfaction, purchase intention and loyalty

http://archives.christuniversity.in/disk0/00/00/72/50/01/Shukla_Riddhi_Gajendra-_1430007._Dissertation.pdf

Title

Study on customer perception towards service recovery strategies of consumer durable retailers in relation to customer satisfaction, purchase intention and loyalty

Creator

Gajendra ShuklaRiddhi

Source

Management

Date

Collection

Thesis

Citation

Gajendra ShuklaRiddhi, “Study on customer perception towards service recovery strategies of consumer durable retailers in relation to customer satisfaction, purchase intention and loyalty,” CHRIST (Deemed To Be University) Institutional Repository, accessed April 18, 2024, http://archives.christuniversity.in/items/show/1440.

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