Role of healthcare quality in improving patients satisfaction at private hospitals in karnataka India

Title

Role of healthcare quality in improving patients satisfaction at private hospitals in karnataka India

Creator

Agarwal, Varsha.

Contributor

L, Ganesh.

Description

Healthcare is known as the treatment, diagnosis, and prevention from disease, newlineinjury, illness and other types of mental and physical losses in human beings (Pallipedia, 2009). Governments, insurers, consumers and healthcare delivery systems are involved in a continuous tug of war situation across the world and trying to meet increased demand for healthcare services, reducing the cost of service and healthcare quality improvements. Quality was already an area of attention for some time in healthcare, but recently the focus has been shifted towards quality majorly to reform entire healthcare. Therefore, in the present study healthcare quality has been focused. The main objective of this study is to investigate the role of healthcare quality in improving patient s satisfaction at private hospitals in Karnataka, India. The research has been designed as analytical research and used survey method for conducting the research. Primary data collection was done using structured questionnaire from respondents. For this study target population was private corporate multispecialty hospitals situated in Bengaluru, Karnataka. Multistage proportionate sampling was used for data collection. Data analysis was done using SPSS and AMOS. The results and findings of the study confirmed that the main influencers of newlinepatient s satisfaction and perceived service quality were six latent constructs: safety, newlinetimeliness, effectiveness, efficiency, patient centeredness and equitability. The model of patient s satisfaction with integrated framework revealed the relationships between independent and dependent variables and gave insights into interplay between the construct relationships. Study suggested practical significance of each construct and also raised a need for more holistic view of the model. Hence results of the study provided valuable insights for the management of private healthcare institutions.

Source

Author's Submission

Date

2018-01-01

Publisher

Christ(Deemed to be University)

Subject

Management Studies

Rights

Open Access

Relation

No Thesis

Format

PDF

Language

English

Type

PhD

Identifier

http://hdl.handle.net/10603/426779