Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Articles Article Faculty Publications -Articles Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Influence of ChatGPT in professional communication moderating role of perceived innovativeness Subject The topic of the resource ChatGPT; Information quality; Information system success model; Perceived innovativeness; Professional communication; Service quality; System quality Description An account of the resource Purpose: ChatGPT, a cutting-edge language model, stands as an unparalleled, unmatched conversational ally, showcasing novel versatility and intelligence in its responses. This research delves into the incorporation of ChatGPT, a powerful generative AI tool, into professional communication. This study utilizes the information system success model (ISSM) to examine the role of ChatGPTs in strengthening information quality (IQ), system quality (SQ) and service quality (SEQ) for improving customer usage intention (UI) and satisfaction (SAT). The study also investigates the moderating impact of perceived innovativeness between these relationships. Design/methodology/approach: The research collected data from a sample of 400 customers through an online survey and validated the hypothesized relationships using structural equation modelling (SEM). Process Macros 4.1 in SPSS 22.0 is used to test the moderating role of perceived innovation between IQ, SQ and SEQ and UI and SAT. Findings: The results of SEM analysis indicate that IQ, SQ and SEQ all positively support UI to use ChatGPT for professional communication with SAT. The result also establishes that perceived innovativeness positively moderates the relationship between IQ, SQ and SEQ and UI and SAT. Originality/value: This research study offers novel contributions to the literature and body of knowledge by establishing the moderating role of perceived innovativeness in strengthening the relationship between IQ, SQ and SEQ and UI and SAT. Further, this study also proposes a 2*2 matrix to segment the UI and SAT of ChatGPT users in professional communication with varying degrees of perceived innovativeness. 2024, Emerald Publishing Limited. Creator An entity primarily responsible for making the resource Mathur S.; Anand V.; Sharma D.; Vishnoi S.K. Source A related resource from which the described resource is derived International Journal of Information and Learning Technology, Vol-42, No. 1, pp. 107-126. Publisher An entity responsible for making the resource available Emerald Publishing Date A point or period of time associated with an event in the lifecycle of the resource 2025-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1108/IJILT-01-2024-0002" target="_blank" rel="noreferrer noopener">https://doi.org/10.1108/IJILT-01-2024-0002</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85213718106&amp;doi=10.1108%2FIJILT-01-2024-0002&amp;partnerID=40&amp;md5=c7aad985e6d593a2b6609e7f527278a0" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85213718106&amp;doi=10.1108%2fIJILT-01-2024-0002&amp;partnerID=40&amp;md5=c7aad985e6d593a2b6609e7f527278a0</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISSN: 20564880 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Article Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Mathur S., Christ University, Bengaluru, India; Anand V., Christ University, Bengaluru, India; Sharma D., Christ University, Bengaluru, India; Vishnoi S.K., Institute of Management Studies, Ghaziabad, India