Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Articles Article Faculty Publications -Articles Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Patients trust in the Indian healthcare system and its impact on the intention to use artificial intelligence-based healthcare chatbots Subject The topic of the resource Chatbots; Complementary and alternative medicine; Distrust in health-care systems and doctors; Health care; Indian health seeking behaviour; Intention to use; Traditional; Trust in chatbots Description An account of the resource Purpose: Indian patients have different medicine systems available at the service that alter their healthseeking behaviour (HSB). This study aims to examine the beliefs and behaviour of patients in India towards the healthcare system and how it affects their intention to use healthcare chatbots. Design/methodology/approach: A survey instrument was developed from standard scales and validated by experts. The data was collected from 397 respondents in an urban area and tested using a structural equation model in SAS JMP software. Findings: The study found that awareness and perception of chatbots and distrust on doctors and health systems impact trust in a chatbot. The results show that trust in chatbots influences the intention to use chatbots. The belief in alternative medicine systems and HSB also influence the intention to use chatbots. The study findings also imply that health-care chatbots should cater to HSB and the belief in alternative medicine. Research limitations/implications: The study was conducted only among the urban population because services based on technology are more available in metro cities. Bengaluru is considered the representative population of urban India. Practical implications: The level of disruption that chatbots can provide to the healthcare system makes this study significant. The study findings will help to manage the factors that can enable chatbot inclusivity, as the current system is inaccessible to many patients. Originality/value: This paper addresses an identified need to study patients trust in the Indian healthcare system and their intention to use chatbots. The level of disruptions these chatbots can cause in the health-care system is undeniable and patients trust in these chatbots will eventually transform the health-care sector. 2024, Emerald Publishing Limited. Creator An entity primarily responsible for making the resource Chellasamy A.; N E.; Nagarathinam A.; Rangasamy S. Source A related resource from which the described resource is derived Journal of Asia Business Studies Publisher An entity responsible for making the resource available Emerald Publishing Date A point or period of time associated with an event in the lifecycle of the resource 2025-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1108/JABS-06-2024-0289" target="_blank" rel="noreferrer noopener">https://doi.org/10.1108/JABS-06-2024-0289</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85216463444&amp;doi=10.1108%2FJABS-06-2024-0289&amp;partnerID=40&amp;md5=a29e2e19c5c7e19a85c5bb01e710bdd6" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85216463444&amp;doi=10.1108%2fJABS-06-2024-0289&amp;partnerID=40&amp;md5=a29e2e19c5c7e19a85c5bb01e710bdd6</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISSN: 15587894 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Article Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Chellasamy A., School of Business and Management, Christ University, Bangalore, India; N E., School of Business and Management, Christ University, Bangalore, India; Nagarathinam A., School of Business and Management, Christ University, Bangalore, India; Rangasamy S., School of Business and Management, Christ University, Bangalore, India