Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Articles Article Faculty Publications -Articles Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource The Effect of Customer Satisfaction on Use Continuance in Bank Chatbot Service Subject The topic of the resource Artificial Intelligence; Banking Service; Chatbot; Customer Satisfaction; Use Continuance Description An account of the resource Chatbots are text-based conversational agents that use Natural Language Processing to converse with customers. Chatbot has revolutionized the service industry by providing a customer-centric environment and a cost-effective business pattern to service providers. This technology is still maturing and has already influenced a lot of businesses due to its effective human-like interaction in different sectors. The banking industry too has adopted this very well. However, the acceptance level of this service is relatively slow among banking customers when compared to other sectors. This study focuses on the role of customer satisfaction factors that influence the use continuance of Chatbot services in the banking sector. A quantitative research design, using a purposive sampling method with a sample size of 422 respondents was considered. The data was analysed using SPSS and JMP. The results gave some new perspectives that will help the service providers to identify the antecedents that influence the use continuance of Chatbot service. IJCESEN. Creator An entity primarily responsible for making the resource Sheela Margaret D.; Elangovan N.; Sriram M.; Balaji V. Source A related resource from which the described resource is derived International Journal of Computational and Experimental Science and Engineering, Vol-10, No. 4, pp. 1069-1077. Publisher An entity responsible for making the resource available Prof.Dr. ?skender AKKURT Date A point or period of time associated with an event in the lifecycle of the resource 2024-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.22399/ijcesen.410" target="_blank" rel="noreferrer noopener">https://doi.org/10.22399/ijcesen.410</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85210446663&amp;doi=10.22399%2Fijcesen.410&amp;partnerID=40&amp;md5=4660a805a840e0b381efff3bd50ad0a0" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85210446663&amp;doi=10.22399%2fijcesen.410&amp;partnerID=40&amp;md5=4660a805a840e0b381efff3bd50ad0a0</a> Rights Information about rights held in and over the resource All Open Access; Gold Open Access Relation A related resource ISSN: 21499144 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Article Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Sheela Margaret D., School of Business Management, CHRIST (Deemed to be University), Bangalore, India; Elangovan N., School of Business Management, CHRIST (Deemed to be University), Bangalore, India; Sriram M., School of Business Management, CHRIST (Deemed to be University), Bangalore, India; Balaji V., School of Business Management, CHRIST (Deemed to be University), Bangalore, India