Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Articles Article Faculty Publications -Articles Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Investigate the distinctive link between a balanced scorecard and organizational performance in ITand non-IT sectors Subject The topic of the resource Balanced scorecard; Company performance; Performance measurement Description An account of the resource Purpose: The purpose of this research is to examine how the implementation of a balanced scorecard (BSC) affects business outcomes in both information technology (IT) and non-IT sectors. Design/methodology/approach: Partial least squares structural equation modeling (PLS-SEM) was used to test the hypothesis. A random sample was used to collect 170 responses from the IT companies and 166 from non-IT companies by using the questionnaire method. The questionnaire was distributed to the top- and middle-level managers in Bangalore city, and we used SmartPLS software to explore the relationship between our research constructs. Findings: The results of this study indicate that a BSC has a significant and positive impact on organizational performance in IT and non-IT sectors. The main distinction in this study is that all BSC perspectives [learning and growth perspective, internal business process (IBP) perspective, customer perspective (CP) and financial perspective (FP)] have a significant, direct and indirect impact on IT companies. On the other hand, solely three BSC perspectives (IBP perspective, CP and FP) have a significant impact on non-IT companies, while learning and growth perspective has an insignificant impact on the FP. Originality/value: This study provides a critical theoretical and practical contribution of a BSC on business performance in IT and non-IT industries. 2024, Emerald Publishing Limited. Creator An entity primarily responsible for making the resource Zairbani A.; Doddaullarthi Basavaraj C.; SriSai V.; Jaya Prakash S.K.; Anitha Kumari P. Source A related resource from which the described resource is derived International Journal of Quality and Reliability Management Publisher An entity responsible for making the resource available Emerald Publishing Date A point or period of time associated with an event in the lifecycle of the resource 2024-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1108/IJQRM-07-2023-0239" target="_blank" rel="noreferrer noopener">https://doi.org/10.1108/IJQRM-07-2023-0239</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85205541495&amp;doi=10.1108%2FIJQRM-07-2023-0239&amp;partnerID=40&amp;md5=989ebeb55ccf59e7adb0ceddd901f99b" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85205541495&amp;doi=10.1108%2fIJQRM-07-2023-0239&amp;partnerID=40&amp;md5=989ebeb55ccf59e7adb0ceddd901f99b</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISSN: 0265671X Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Article Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Zairbani A., Department of International Business and Entrepreneurship, GITAM School of Business, Gandhi Institute of Technology and Management (GITAM), Bengaluru, India; Doddaullarthi Basavaraj C., Department of Accounting and Finance, GITAM School of Business, Gandhi Institute of Technology and Management (GITAM), Bengaluru, India; SriSai V., School of Business and Management, Christ University, Bengaluru, India; Jaya Prakash S.K., Department of Finance, GITAM School of Business, Gandhi Institute of Technology and Management (GITAM), Bengaluru, India; Anitha Kumari P., Department of Human Resource Management, GITAM School of Business, Gandhi Institute of Technology and Management (GITAM), Bengaluru, India