Next generation employability andcareer sustainability inthehospitality industry 5.0

Title

Next generation employability andcareer sustainability inthehospitality industry 5.0

Creator

Hussain S.; Singh A.M.; Mohanty P.; Gavinolla M.R.

Description

Purpose: With an industry 5.0 revolution taking place in the hospitality industry, a shift from manual to cognitive labor is anticipated, characterized by greater sustainability, resilience and a human-centric approach. In this regard, hospitality educators' ability and willingness to teach novel topics such as automation at work, upskilling of employees, man-machine interaction and service robots have become more important than ever. This study aims to interpret the perspectives of hospitality educators about bridging the gap in the employability skills of (next-gen) hospitality graduates and the concerns relating to career sustainability in times of transition. Design/methodology/approach: A case study method was used given the novelty of the topic in a developing country like India. A qualitative survey with open-ended questions, is employed to understand the viewpoints of Indian hospitality educators, including those with more than 15years of teaching experience. In-depth interviews were conducted with 23 hospitality educators to reach the theoretical saturation point. MAXQDA software was used to analyze the qualitative data collected in the study. Findings: The findings reveal the challenges and motivations of hospitality educators in adapting to frequently changing business environments. In doing so, it sheds light on the methods employed to create a generation of hospitality graduates aligned with the changing dynamics of the industry. Originality/value: The paper presents the viewpoints of hospitality educators in India in relation to a futuristic approach to next-gen employability and career sustainability. Whilst numerous studies have focused on the role of robots and artificial intelligence in replacing the human component of the service environment, the concept of people working alongside advanced technologies is fairly new and needs to be fully explored. 2023, Emerald Publishing Limited.

Source

Worldwide Hospitality and Tourism Themes, Vol-15, No. 3, pp. 308-321.

Date

2023-01-01

Publisher

Emerald Publishing

Subject

Career sustainability; Future employment; Hospitality education; Hospitality employability

Coverage

Hussain S., Department of Tourism and Hospitality Management, Jamia Millia Islamia (A Central University), New Delhi, India; Singh A.M., Department of Tourism and Hospitality Management, Jamia Millia Islamia (A Central University), New Delhi, India; Mohanty P., Christ University, Bangalore, India; Gavinolla M.R., National Institute of Tourism and Hospitality Management, Hyderabad, India, Vidzeme University of Applied Sciences, Valmiera, Latvia

Rights

Restricted Access

Relation

ISSN: 17554217

Format

Online

Language

English

Type

Article

Identifier

https://doi.org/10.1108/WHATT-01-2023-0011

https://www.scopus.com/inward/record.uri?eid=2-s2.0-85151953923&doi=10.1108%2fWHATT-01-2023-0011&partnerID=40&md5=1df0e76fabcb4f3b613f53106a4bf3dc