ItemMphil

Study on customer perception towards service recovery strategies of consumer durable retailers in relation to customer satisfaction, purchase intention and loyalty

http://archives.christuniversity.in/disk0/00/00/72/50/01/Shukla_Riddhi_Gajendra-_1430007._Dissertation.pdf
Title
Study on customer perception towards service recovery strategies of consumer durable retailers in relation to customer satisfaction, purchase intention and loyalty
Creator
Gajendra ShuklaRiddhi
Source
Management
Date
2016

Collection

MPHIL

Citation

Gajendra ShuklaRiddhi, “Study on customer perception towards service recovery strategies of consumer durable retailers in relation to customer satisfaction, purchase intention and loyalty,” CHRIST (Deemed To Be University) Institutional Repository, accessed March 10, 2025, https://archives.christuniversity.in/items/show/1440.

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