Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Articles Article Faculty Publications -Articles Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Robotic dining delight unravelling the key factors driving customer satisfaction in service robot restaurants using PLS-SEM and ML Subject The topic of the resource machine learning; PLS-SEM; repeat experience; robotics; service restaurants; trust Description An account of the resource In the past few years there has been a remarkable surge in demand for robot service restaurants. However, as both the technology and the concept of such restaurants are relatively new, there is a limited understanding of how consumers would react to this new change in the service industry. This study focuses on the key factors influencing customer satisfaction and their intention to repeat the experience by using two staged hybrid PLS-SEM and Machine Learning approaches. The finding confirms that perceived enjoyment, speed, and novelty influence customer satisfaction, whereas perceived usefulness has no influence. Additionally, the study uncovers that customer satisfaction and trust positively mediate the relationship and establish the link with repeat experience. The machine learning models (Artificial Neural Network, Support Vector Machines, Random Forest, K-Nearest Neighbors, Elastic Net) predict the intention to repeat the experience of the service robot with an overall model fit of around 57%. We also discussed several new and useful theoretical and practical implications for enhancing the customer experience during the visit to the restaurants. 2023 The Author(s). Published by Informa UK Limited, trading as Taylor &amp; Francis Group. Creator An entity primarily responsible for making the resource Sharma V.; Kapse M.; Poulose J.; Mahajan Y. Source A related resource from which the described resource is derived Cogent Business and Management, Vol-10, No. 3 Publisher An entity responsible for making the resource available Cogent OA Date A point or period of time associated with an event in the lifecycle of the resource 2023-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1080/23311975.2023.2281053" target="_blank" rel="noreferrer noopener">https://doi.org/10.1080/23311975.2023.2281053</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85177233823&amp;doi=10.1080%2F23311975.2023.2281053&amp;partnerID=40&amp;md5=91ded63fcd8a0e25ddf2aaec6426ad0e" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85177233823&amp;doi=10.1080%2f23311975.2023.2281053&amp;partnerID=40&amp;md5=91ded63fcd8a0e25ddf2aaec6426ad0e</a> Rights Information about rights held in and over the resource All Open Access; Gold Open Access; Green Open Access Relation A related resource ISSN: 23311975 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Article Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Sharma V., Symbiosis Centre for Management and Human Resource Development (SCMHRD), Symbiosis International (Deemed University), Pune, India; Kapse M., Symbiosis Centre for Management and Human Resource Development (SCMHRD), Symbiosis International (Deemed University), Pune, India; Poulose J., School of Business and Management, CHRIST (Deemed to be University), Delhi-NCR, India; Mahajan Y., Symbiosis Centre for Management and Human Resource Development (SCMHRD), Symbiosis International (Deemed University), Pune, India