Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Articles Article Faculty Publications -Articles Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Systematic literature review and future research directions for service robots in hospitality and tourism industries; [????????????????????????] Subject The topic of the resource hospitality; scientific procedures and rationales for systematic literature reviews (SPAR-4-SLR); Service robots; touchless experience; tourism sector Description An account of the resource Service robots create a touchless experience for travellers; therefore, this research aims to conduct a systematic literature review (SLR) of service robots in the tourism and hospitality sector. This study used the Scientific Procedures and Rationales for Systematic Literature Reviews (SPAR-4-SLR) approach for reviewing the articles. One hundred eighteen articles are selected for the final review. A thematic analysis divided the articles into three themes and nine sub-themes. For establishing the future research directions Theory, Methodology, and Context (TMC) framework was used and forty-one future research questions are proposed. The study provides various research implications concerning theory and practical perspective. Different management theories are linked with future research questions. Few review papers discussed the service robot in the context of the tourism sector, but none of these studies used the SPAR-4-SLR and TMC framework. This study comprehensively reviews the articles and provides potential future research directions. 2023 Informa UK Limited, trading as Taylor &amp; Francis Group. Creator An entity primarily responsible for making the resource Mukherjee S.; Baral M.M.; Nagariya R.; Venkataiah C.; Rao U.V.A.; Rao K.S. Source A related resource from which the described resource is derived Service Industries Journal, Vol-43, No. 15-16, pp. 1083-1116. Publisher An entity responsible for making the resource available Routledge Date A point or period of time associated with an event in the lifecycle of the resource 2023-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1080/02642069.2023.2243592" target="_blank" rel="noreferrer noopener">https://doi.org/10.1080/02642069.2023.2243592</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85167699102&amp;doi=10.1080%2F02642069.2023.2243592&amp;partnerID=40&amp;md5=5652462baa13df848cb9957ae2a9352c" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85167699102&amp;doi=10.1080%2f02642069.2023.2243592&amp;partnerID=40&amp;md5=5652462baa13df848cb9957ae2a9352c</a> Rights Information about rights held in and over the resource All Open Access; Bronze Open Access Relation A related resource ISSN: 2642069 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Article Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Mukherjee S., GITAM School of Business, GITAM (Deemed to be University), Visakhapatnam, India; Baral M.M., GITAM School of Business, GITAM (Deemed to be University), Visakhapatnam, India; Nagariya R., School of Business and Management, CHRIST (Deemed to be University), Bangalore, India; Venkataiah C., Indira Gandhi National Open University, New Delhi, India; Rao U.V.A., GITAM School of Business, GITAM (Deemed to be University), Visakhapatnam, India; Rao K.S., GITAM School of Business, GITAM (Deemed to be University), Visakhapatnam, India