Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Articles Article Faculty Publications -Articles Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource After-sale service experiences and customer satisfaction: An empirical study from the Indian automobile industry Subject The topic of the resource After-sale service experiences; Automobile industry; Customer satisfaction; Service cost Description An account of the resource For the growth of any industry, services play an essential role. Customers are more aware of the type of services they receive, and the expectations from the service providers are very high. Twenty-two percent total Gross Domestic Product (GDP) of the country is generated through the automotive industry. Global automotive majors have entered India and have dramatically changed the country's car production scenario. Changes to international technology design and adaptation have helped Indian car manufacturing compete globally, facing worldwide challenges. Considering services' high significance and essential role in the automobile industry, this study examined customer satisfaction with after-sales service experiences in the automobile sectorthis paper analyses customer satisfaction concerning automotive service interactions. The conceptual framework explains the impact on customer satisfaction in various car industries from various experiences, including employee behaviour, service lead time, service quality, service processes, and service costs. The respondents from Bangalore were selected. The data collection sampling approach used was convenience sampling. In a standardized questionnaire, data is collected from 400 respondents. The results demonstrate the substantial influence of service interactions on customer satisfaction. 2022 Elsevier Ltd Creator An entity primarily responsible for making the resource Gupta R.; Raman S. Source A related resource from which the described resource is derived Research in Transportation Business and Management, Vol-45 Publisher An entity responsible for making the resource available Elsevier Ltd Date A point or period of time associated with an event in the lifecycle of the resource 2022-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1016/j.rtbm.2022.100873" target="_blank" rel="noreferrer noopener">https://doi.org/10.1016/j.rtbm.2022.100873</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85135929527&amp;doi=10.1016%2Fj.rtbm.2022.100873&amp;partnerID=40&amp;md5=4bce39e9901542e6b562a2f344853ed1" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85135929527&amp;doi=10.1016%2fj.rtbm.2022.100873&amp;partnerID=40&amp;md5=4bce39e9901542e6b562a2f344853ed1</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISSN: 22105395 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Article Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Gupta R., NSB Academy, Christ (Deemed to be University), #BA 1101, Salarpuria Greenage Apartments, Hosur Main Road, Next to Oxford engineering college, Bommanahalli, Bangalore, 560068, India; Raman S., School of Business and Management, Christ (Deemed to be University), Hosur Main Road, Bangalore, 560029, India