Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Articles Article Faculty Publications -Articles Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Consumer Perception of Internet Banking and Mobile Banking Using Twitter Analytics Subject The topic of the resource Digital Transactions; Mobile Banking; Sentiment Analysis; Twitter Description An account of the resource Mobile and internet banking have introduced a new way of monetary transactions without the need for physical presence. This research proposes to analyze the sentiments of people regarding digital transactions, mobile, and internet banking. The explosion of internet usage and the huge funding initiatives in electronic banking have drawn the attention of researchers towards internet and mobile banking. This study focuses on customer value perceptions of the internet and mobile banking in India. The recent and forecasted Digital India scheme shows high growth in e-banking in India. The demographic, attitudinal, and behavioral characteristics of mobile bank users were examined. In this study, datasets obtained from Twitter were used. After extensive and repeated analysis, it is found that both mobile and internet banking are well received; the number of positive tweets, especially regarding mobile banking, is much higher than that of internet banking. This leads to the interpretation that people find mobile banking easier and safer, especially during the ongoing COVID-19 pandemic. 2022 Information Resources Management Association. All rights reserved. Creator An entity primarily responsible for making the resource Thangavel C.; Thangavel R.; Ramanujam E.; Bennet D.T.; Bennet P.S. Source A related resource from which the described resource is derived International Journal of Sociotechnology and Knowledge Development, Vol-14, No. 1 Publisher An entity responsible for making the resource available IGI Global Date A point or period of time associated with an event in the lifecycle of the resource 2022-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.4018/IJSKD.297978" target="_blank" rel="noreferrer noopener">https://doi.org/10.4018/IJSKD.297978</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85149882888&amp;doi=10.4018%2FIJSKD.297978&amp;partnerID=40&amp;md5=8b2d32e7995cedb3d706f36e51934441" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85149882888&amp;doi=10.4018%2fIJSKD.297978&amp;partnerID=40&amp;md5=8b2d32e7995cedb3d706f36e51934441</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISSN: 19416253 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Article Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Thangavel C., Department of Applied Mathematics and Computational Science, Thiagarajar College of Engineering, India; Thangavel R., Independent Researcher, India; Ramanujam E., Department of Computer Science and Engineering, School of Engineering and Technology, Christ University (Deemed), Bengaluru, India; Bennet D.T., Thiagarajar College of Engineering, India; Bennet P.S., Thiagarajar College of Engineering, India