Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Articles Article Faculty Publications -Articles Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Changing customer mindset in adopting digital financial services during the COVID-19 pandemic: Evidence from India Subject The topic of the resource behavioral finance; financial institutions and services; risk management; technological changes Description An account of the resource Digital Financial Services (DFS) have been growing steadily all over the world. The COVID-19 crisis has reinforced the need for DFS. This study aims to examine the growth of DFS in the global and Indian markets and to analyze the factors that change the mindsets and attitudes of adults towards the adoption of DFS during the pandemic. The growth of DFS is analyzed using secondary data. The changing customer mindset is studied and analyzed through primary data collected by a survey approach. The unit of analysis includes adults who use or prefer to use DFS. A total of 384 respondents, determined by Krejcie and Morgan formula, were personally interviewed. 384 is taken as sample size as this sample size avoids type II errors in the data analysis. The collected data were processed in SPSS21 software. The study results found that technological benefits (67.9%) have the most significant positive effect on changing people's mindsets and attitudes towards DFS followed by the pandemic forces (50.7%). Peer influences (33.2%) and perceived trust (38.3%) have also affected the change in mindsets and attitudes of adults regarding DFS. But the change in mindset is significantly and positively influenced by perceived risk (50.1%) rather than affecting negatively. So, the factors are confirmed again. The factors that drive changes in mindsets and attitudes of adults towards the adoption of DFS are Pandemic Forces &amp; Convenience, Perceived Safety and Security, User Benefits and Experiences, Peer Influences, and Perceived Trust during the pandemic. Ravikumar T, Rajesh R, Krishna T A, Haresh R, Arjun B S, 2022. Creator An entity primarily responsible for making the resource Ravikumar T.; Rajesh R.; Krishna T.A.; Haresh R.; Arjun B.S. Source A related resource from which the described resource is derived Banks and Bank Systems, Vol-17, No. 3, pp. 58-71. Publisher An entity responsible for making the resource available LLC CPC Business Perspectives Date A point or period of time associated with an event in the lifecycle of the resource 2022-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.21511/bbs.17(3).2022.06" target="_blank" rel="noreferrer noopener">https://doi.org/10.21511/bbs.17(3).2022.06</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85138618094&amp;doi=10.21511%2Fbbs.17%283%29.2022.06&amp;partnerID=40&amp;md5=64520f5e907de1b5983d0db8f1aab6fd" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85138618094&amp;doi=10.21511%2fbbs.17%283%29.2022.06&amp;partnerID=40&amp;md5=64520f5e907de1b5983d0db8f1aab6fd</a> Rights Information about rights held in and over the resource All Open Access; Gold Open Access Relation A related resource ISSN: 18167403 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Article Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Ravikumar T., School of Business and Management, CHRIST (Deemed to be University), India; Rajesh R., School of Business and Management, CHRIST (Deemed to be University), India; Krishna T.A., School of Commerce, Finance, and Accountancy, CHRIST (Deemed to be University), India; Haresh R., Kumaraguru College of Liberal Arts and Sciences, India; Arjun B.S., School of Business and Management, CHRIST (Deemed to be University), India