Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Articles Article Faculty Publications -Articles Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource The Impact of Website Design on Online Customer Buying Satisfaction and Loyalty to E-Tailers: An Exploratory Study of E-Tailers in India Subject The topic of the resource Adoption; Customer satisfaction; E-commerce; Loyalty; Website design Description An account of the resource The popularity of e-tailers has distorted the retail industry in India. Websites are becoming an important means through which customers get product information and purchase items for their needs. This research paper focuses on four dimensions (i.e., user interface, convenience, personalized recommendations, and perceived security of the website) to assess their impact on online customer satisfaction with and loyalty towards e-tailers. The study questionnaire used established measures. The data was collected from four large cities in India, namely Chennai, Mumbai, Kolkata, and Delhi. Analysis of the survey results suggests that perceived website security is the most important dimension for customer loyalty. E-tailers have to ensure adequate security provisions in their websites to build up consumer perceptions of trust and so repeat business loyalty. Copyright 2022, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. Creator An entity primarily responsible for making the resource Chakraborty D.; Banerjee J.; Mehta P.; Singh N.P. Source A related resource from which the described resource is derived Information Resources Management Journal, Vol-35, No. 1 Publisher An entity responsible for making the resource available IGI Global Date A point or period of time associated with an event in the lifecycle of the resource 2022-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.4018/IRMJ.287902" target="_blank" rel="noreferrer noopener">https://doi.org/10.4018/IRMJ.287902</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85121416502&amp;doi=10.4018%2FIRMJ.287902&amp;partnerID=40&amp;md5=953a4f121bb713271deacdb2d0256c96" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85121416502&amp;doi=10.4018%2fIRMJ.287902&amp;partnerID=40&amp;md5=953a4f121bb713271deacdb2d0256c96</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISSN: 10401628 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Article Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Chakraborty D., Symbiosis Institute of Business Management, Nagpur, India, Symbiosis International University (Deemed), India; Banerjee J., Christ University, India; Mehta P., Symbiosis International University (Deemed), India, Symbiosis Centre for Management Studies, Nagpur, India; Singh N.P., Mvn University, India