Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Articles Article Faculty Publications -Articles Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Inpatient complaining behaviour: A study on the overt and covert behaviour of inpatients in Indian hospitals Subject The topic of the resource Consumer Dissatisfaction; Corporate Hospitals; Credulousness; Disempowerment; India; Private Hospitals Description An account of the resource Consumer dissatisfaction and complaining behaviour have always been a topic of discussion in educational institutes and industries alike. Whereas dissatisfaction with product purchases and subsequent returns or associated consumer responses is very common, the same in the service sector has been quite different. In India, it is not only the patient who decides, which healthcare service to opt for, because Indians are culturally embedded in a system of collective consumption where other family members or relatives or friends also influence their decision-making. This paper is an exploratory study done to comprehend the chosen behavioural responses of dissatisfied inpatients in India through a questionnaire survey. The survey followed a retrospective recall technique in which the recall window was fixed at six months. The sampling technique followed was probability sampling. The data collection tool was structured and self-administered questionnaire administered in the sampled nine districts of Kerala. A good number of respondents attributed their overt complaining behaviour to lack of cordiality of doctors, nurses or the attending staff and lack of proper care and concern from doctors or nurses. Post complaining, service recovery was found to be satisfactory for most of the complainers. 2020, Kamala-Raj Enterprises. All rights reserved. Creator An entity primarily responsible for making the resource Khadir F.; Swamynathan R. Source A related resource from which the described resource is derived Studies on Ethno-Medicine, Vol-14, No. 45689, pp. 30-40. Publisher An entity responsible for making the resource available Kamala-Raj Enterprises Date A point or period of time associated with an event in the lifecycle of the resource 2020-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.31901/24566772.2020/14.1-2.599" target="_blank" rel="noreferrer noopener">https://doi.org/10.31901/24566772.2020/14.1-2.599</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85090545601&amp;doi=10.31901%2F24566772.2020%2F14.1-2.599&amp;partnerID=40&amp;md5=9d2b5a062a24ef8017849eddc8bceadb" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85090545601&amp;doi=10.31901%2f24566772.2020%2f14.1-2.599&amp;partnerID=40&amp;md5=9d2b5a062a24ef8017849eddc8bceadb</a> Rights Information about rights held in and over the resource All Open Access; Gold Open Access Relation A related resource ISSN: 9735070 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Article Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Khadir F., School of Business Studies and Social Sciences, Christ University, Bengaluru, Karnataka, India; Swamynathan R., School of Business, Manipal Academy of Higher Education, Dubai International Academic City, Dubai, United Arab Emirates