Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Articles Article Faculty Publications -Articles Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource E-service quality-impact on customer satisfaction Description An account of the resource The paper aims to determine the impact of e-service quality on customer satisfaction. The study utilised data from 252 customers of private and public banks in India through questionnaires. It was found that the e-service quality has significant impact on customer satisfaction in public sector banks as well as private sector banks. 2019 SERSC. Creator An entity primarily responsible for making the resource Tiwari A.; Roy A. Source A related resource from which the described resource is derived International Journal of Advanced Science and Technology, Vol-28, No. 16, pp. 1553-1559. Publisher An entity responsible for making the resource available Science and Engineering Research Support Society Date A point or period of time associated with an event in the lifecycle of the resource 2019-01-01 Identifier An unambiguous reference to the resource within a given context <a href="" target="_blank" rel="noreferrer noopener"></a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85081189297&amp;partnerID=40&amp;md5=a972118a355917fcc540106c849d27ef" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85081189297&amp;partnerID=40&amp;md5=a972118a355917fcc540106c849d27ef</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISSN: 20054238 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Article Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Tiwari A., Christ (Deemed to be University), NCR, Delhi, India; Roy A., Centre for Management Development, Ghaziabad, India