Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Articles Article Faculty Publications -Articles Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Assessment of SERVQUAL Model in Hospitals Located in Tier II Cities of India Subject The topic of the resource gap score; information systems in healthcare; service quality; SERVQUAL model; Tier II cities Description An account of the resource Service quality, being an assessment of services offered to a customer or the extent to which the services offered meets customers expectations, plays a significant role in healthcare industry. Patients pay hefty prices for the services they avail from specialty hospitals and they demand quality services. Hospitals have a larger challenge in delivering these services effectively to the patients. The current study helps us understand the role of information systems in service delivery process. Most of the hospitals have adopted healthcare information systems due to the benefit it provides. The study attempts to analyze the impact of information systems on service quality in the hospitals which are located in Tier II cities. The popular SERVQUAL model is adopted for this purpose. Patients who visit the hospitals were part of the respondent group. Gap score is found in order to observe the expected and actual experience of the patients based on five dimensions. 2018, 2018 Indian Institute of Health Management Research. Creator An entity primarily responsible for making the resource Madhura Prabhu A.; Iyer L.S. Source A related resource from which the described resource is derived Journal of Health Management, Vol-20, No. 1, pp. 28-37. Publisher An entity responsible for making the resource available Sage Publications India Pvt. Ltd Date A point or period of time associated with an event in the lifecycle of the resource 2018-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1177/0972063417747698" target="_blank" rel="noreferrer noopener">https://doi.org/10.1177/0972063417747698</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85042290075&amp;doi=10.1177%2F0972063417747698&amp;partnerID=40&amp;md5=2d34bbd8acde7f94bca4beecf80a1098" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85042290075&amp;doi=10.1177%2f0972063417747698&amp;partnerID=40&amp;md5=2d34bbd8acde7f94bca4beecf80a1098</a> Rights Information about rights held in and over the resource All Open Access; Bronze Open Access Relation A related resource ISSN: 9720634 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Article Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Madhura Prabhu A., Institute of Management, Christ University, Bengaluru, Karnataka, India; Iyer L.S., Institute of Management, Christ University, Bengaluru, Karnataka, India