Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Articles Article Faculty Publications -Articles Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Dimensions of occupational stress impacting turnover intentions amongst BPO employees: An empirical study Subject The topic of the resource Ambiguity role boundary; Physical environment; Role ambiguity; Role responsibility; Stress; Turnover intentions Description An account of the resource Nowadays, many organizations are confronted with the problem of higher level of employee turnover that brings higher replacement costs to these companies. Especially analysing the current situation in the BPO Industry, it is observed that the turnover intention of call centre employees is greater than its expected level and has become a major threat to their existence. Job stress is one of the major factors which tremendously influences this problem. This study mostly focused upon the impact of job stress (JS) on employee turnover intention (Tl) of call centre employees in the BPO industry. Eight five respondents participated in the study. The study was carried out using the survey method. For the survey, the standardized questionnaire of Osipow (1998) for occupational stress and Rajkumar and Karthik Sridar (2015) for turnover intentions were used. The results revealed that scope of occupational stress, that is, role uncertainty/ambiguity, role boundary, role responsibility, and the physical environment had a substantial significant impact on turnover intentions of employees. The dimensions of occupational stress, that is, role insufficiency and role overload had a slight impact on turnover intentions of employees. The regression model stated that there was dependency between occupational stress and turnover intentions. The study suggested that empowerment should be provided at the workplace so that the employees can minimize their inter role distance and can increase job involvement. To make a productive workforce, the sub - variables of job stress like role stagnation, role isolation, and role overload should also be minimized by working more on the person-organization-fit at the time of recruitment and selection. Creator An entity primarily responsible for making the resource Rai R.; Tripathi S. Source A related resource from which the described resource is derived Prabandhan: Indian Journal of Management, Vol-10, No. 10, pp. 53-61. Publisher An entity responsible for making the resource available Associated Management Consultants Pvt. Ltd. Date A point or period of time associated with an event in the lifecycle of the resource 2017-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.17010/pijom/2017/v10i10/118815" target="_blank" rel="noreferrer noopener">https://doi.org/10.17010/pijom/2017/v10i10/118815</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85032195844&amp;doi=10.17010%2Fpijom%2F2017%2Fv10i10%2F118815&amp;partnerID=40&amp;md5=5fb0f1b9d880e6c731989d9832c5a760" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85032195844&amp;doi=10.17010%2fpijom%2f2017%2fv10i10%2f118815&amp;partnerID=40&amp;md5=5fb0f1b9d880e6c731989d9832c5a760</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISSN: 9752854 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Article Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Rai R., School of Business Studies and Social Sciences, Christ University, Bannergatta Campus, Bangalore, 560076, India; Tripathi S., Amity International Business School, Amity University, Sector 125, Noida, Uttar Pradesh, India