Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Articles Article Faculty Publications -Articles Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Travellers attitude towards online purchase of travel products: An empirical study of online travel portals Subject The topic of the resource Delhi NCR; Expectation; Online purchase; Satisfaction; Travel products Description An account of the resource The exponential growth of the online purchases and a cyber war in the digital space among the service providers for grabbing the lions share in the online space requires an understanding of the effect of demographic features on the online purchase behaviour of the travellers. Such valuable information will help the service providers to understand and eventually segment their markets and implement effective marketing instruments. The empirical study was carried out amongst 450 travelers who booked their travel online through Online Travel Portals in Delhi National Capital Region out of which 400 questionnaires were found to be complete in all respects and can be used for data analysis. The data was collected from the departure lounge of Indira Gandhi International Airport, New Delhi. The study investigates the traveler`s attitude towards online purchase of travel products and investigates the factors influencing the online purchase of travel products by the travelers. The findings denote that income and age group influence the online purchase attitude of travellers. It also identifies whether a gap existed between expectation and satisfaction of online purchase of travel products using Online Travel Portals in Delhi National Capital Region. The largest positive gap (positive disconfirmation) came from reliability in financial transactions, pertinent information, flexible packages and location while completeness in terms of services, integration on social media, usefulness, accuracy, flexible payment, information quality had a negative gap (negative disconfirmation) between the higher level of importance and lower levels of satisfaction. No significant mean differences were observed between expectations and experiences of proficient Grievance redressal system and timeliness in refund. 2018 Editura Universitatii din Oradea. All Rights Reserved. Creator An entity primarily responsible for making the resource Datta B.; Sajnani M.; Thomas J. Source A related resource from which the described resource is derived Geojournal of Tourism and Geosites , Vol-21, No. 1, pp. 133-142. Publisher An entity responsible for making the resource available Editura Universitatii din Oradea Date A point or period of time associated with an event in the lifecycle of the resource 2018-01-01 Identifier An unambiguous reference to the resource within a given context <a href="" target="_blank" rel="noreferrer noopener"></a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85043979242&amp;partnerID=40&amp;md5=dadcb9e3649919f4fecc5954125b4106" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85043979242&amp;partnerID=40&amp;md5=dadcb9e3649919f4fecc5954125b4106</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISSN: 20650817 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Article Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Datta B., Amity Institute of Travel and Tourism, Amity University Uttar Pradesh, Sector-125, Noida, India; Sajnani M., Amity Institute of Travel and Tourism, Amity University Uttar Pradesh, Sector-125, Noida, India; Thomas J., Christ University, Department of Tourism Studies, Hosur Road, Bengaluru, India