Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Articles Article Faculty Publications -Articles Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Transparency and effective e-Governance: a case of telecentres in the Indian State of Karnataka Subject The topic of the resource Case study; Citizen benefit certificates; Citizen services; E-governance and transparency; India; Telecentres Description An account of the resource Purpose: It is the responsibility of any government to ensure efficient, transparent and reliable services to the common man through telecentres. The purpose of this study is to take into account the influence of people and process on transparency that leads to effective e-governance. Design/methodology/approach: This study involved collecting data through questionnaire method from 400 citizens who visited the telecentres. Data were analysed by conducting chi-square test and independent sample t-test, and it was found that there exists significant influence of location on transparency. Findings: The current study reiterates the fact from literature that transparency in transactions enables effective e-governance. Beneficiaries perceive that people and processes have influence on transparency. Research limitations/implications: The research adds up to the literature in establishing that there exist differentials among the rural and urban population with respect to transparency. Results could be skewed, as there could be an impact of population density across urban and rural areas. Practical implications: This study brings out a framework and an action plan for the government to implement and ensure transparency in processes leading to effective e-governance. Social implications: The action plan ensures transparency in service delivery leading to effective e-governance. Increased transparency empowers citizens with increased trustworthiness towards services delivered through telecentres. Originality/value: This paper fulfils the need for an action plan to assure citizens to use deliveries through telecentres with better transparency. The aspect of transparency is not being studied in the present context of service delivery by the government authorities in India. Moreover, the influence of transparency on e-governance is also under-explored. 2017, Emerald Publishing Limited. Creator An entity primarily responsible for making the resource Iyer L.S.; Subba Rao R.N. Source A related resource from which the described resource is derived Transforming Government: People, Process and Policy, Vol-11, No. 4, pp. 506-522. Publisher An entity responsible for making the resource available Emerald Group Publishing Ltd. Date A point or period of time associated with an event in the lifecycle of the resource 2017-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1108/TG-12-2016-0092" target="_blank" rel="noreferrer noopener">https://doi.org/10.1108/TG-12-2016-0092</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85038253174&amp;doi=10.1108%2FTG-12-2016-0092&amp;partnerID=40&amp;md5=7c61178c32c00e81873962eb0c9a0db7" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85038253174&amp;doi=10.1108%2fTG-12-2016-0092&amp;partnerID=40&amp;md5=7c61178c32c00e81873962eb0c9a0db7</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISSN: 17506166 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Article Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Iyer L.S., Institute of Management, Christ University, Bengaluru, India, Bharathiar University, Coimbatore, India; Subba Rao R.N., Department of Commerce, Sivananda Sarma Memorial Rashtreeya Vidyalaya College, Bengaluru, India