E-governance diffusion in the telecenters of Karnataka-a gender analysis
Accountability; AJSKs; Atalji JanaSnehi Kendras; Citizen benefit certificates; Citizen services; E-governance; E-governance diffusion; Gender and e-governance; Gender differentials; Governance; Hoblis; NadaKacheri centers; Telecenters; Transparency
E-governance is the interaction between a government and its citizens to deliver services in an efficient manner by means of information technology and telecommunication. The current study takes into account three aspects namely-economical, governance and services that impact the e-governance diffusion in the telecenters set up at the hobli level of Karnataka state. A framework is created with these aspects and validated through the present study. The study explores whether gender differentials exist in the e-governance diffusion process. The research adds up to the literature in establishing that gender differentials disappear when the e-governance is in the stage of maturity. One-way ANOVA is used to identify the gender differentials in e-governance diffusion through the NadaKacheri centres of Karnataka. The study proposes policy changes by the government to render better services and governance to the citizens. 2017 Inderscience Enterprises Ltd.
International Journal of Business Information Systems, Vol-24, No. 4, pp. 452-468.
https://doi.org/10.1504/IJBIS.2017.082890 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85016005952&doi=10.1504%2fIJBIS.2017.082890&partnerID=40&md5=62a24754f2829529662e23a5cdf309a4
Iyer L.S., R and D Centre, Bharathiar University, Coimbatore, Tamil Nadu, 641 046, India, Institute of Management, Christ University, Bengaluru, Karnataka, 560 029, India; Subba Rao R.N., SSMRV College, No. 17, 26th Main, 36th Cross, Jayanagar Bengaluru, Karnataka, 560 041, India