Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Book Chapter Book Chapter Faculty Publications- Book Chapter Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Exploring the Roots of Customer Adaptability Through the Landscape of Physical Retail Environments Subject The topic of the resource Brick-and-mortar retail; Consumer behavior; Customer adaptability; Customer knowledge management; Physical retail environments Description An account of the resource This research delves into the intricate dynamics of customer adaptability within the realm of brick-and-mortar retail, examining the pivotal role of managing customer knowledge capabilities. As traditional retail spaces evolve in response to technological advancements and shifting consumer behaviors, understanding the antecedents of customer agility becomes paramount. Drawing on insights from customer knowledge management literature and retail studies, this paper elucidates the nuanced interplay between customer adaptability and the strategies employed to harness and leverage customer knowledge. Through a comprehensive analysis of the contextual landscape of physical retail environments, we uncover the underlying factors that influence customer adaptability. By illuminating these connections, this study offers valuable insights for practitioners and scholars alike, contributing to a deeper understanding of how organizations can effectively navigate the evolving retail landscape to enhance customer experiences and foster sustainable growth. The Author(s), under exclusive license to Springer Nature Switzerland AG 2025. Creator An entity primarily responsible for making the resource Kazim S.; Dave K.A.; Fernandes A.; Azharshaheen S.S.; Swaroop K.R.; Jaheer Mukthar K.P. Source A related resource from which the described resource is derived Studies in Systems, Decision and Control, Vol-568, pp. 177-193. Publisher An entity responsible for making the resource available Springer Science and Business Media Deutschland GmbH Date A point or period of time associated with an event in the lifecycle of the resource 2025-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1007/978-3-031-71526-6_16" target="_blank" rel="noreferrer noopener">https://doi.org/10.1007/978-3-031-71526-6_16</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85214699173&amp;doi=10.1007%2F978-3-031-71526-6_16&amp;partnerID=40&amp;md5=b524ae1c4bdb44c1e3d74ca72a283374" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85214699173&amp;doi=10.1007%2f978-3-031-71526-6_16&amp;partnerID=40&amp;md5=b524ae1c4bdb44c1e3d74ca72a283374</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISSN: 21984182 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Book chapter Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Kazim S., CMS Business School, JAIN (Deemed-to-be University), Bengaluru, India; Dave K.A., St. Josephs College of Commerce (Autonomous), Bengaluru, India; Fernandes A., Kirloskar Institute of Management, Harihar, India; Azharshaheen S.S., Kirloskar Institute of Management, Pune, India; Swaroop K.R., School of Business and Management, CHRIST University, Bengaluru, India; Jaheer Mukthar K.P., Kristu Jayanti College (Autonomous), Bengaluru, India