Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Book Chapter Book Chapter Faculty Publications- Book Chapter Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Omnichannel supply chain in india: A study using sap-lap approach Description An account of the resource Organizations are increasingly adding new service delivery channels to make their products and services readily available in such an environment. Omnichannel retailing will help organizations to provide better consumer service while making it easy for them to do business when appropriately implemented. By implementing omnichannel retailing, organizations will benefit from high operational efficiency, better financial performance, smoother communication, and a satisfied, loyal customer base. Therefore, this study tries to explore the current situation of the retail industry in India, the major actors or players of the business ecosystem, and processes adopted in organizations to provide products and services to their customers. The study will be qualitative in nature and is approached through an SAP (situation-actor-processes)-LAP (learnings-actions-performance) framework to synthesize learning from the current scenario to propose actions and set the performance measures. 2024, IGI Global. All rights reserved. Creator An entity primarily responsible for making the resource Pujari S.K.; Sooryendhu C.S. Source A related resource from which the described resource is derived Smart Technologies and Innovations in E-Business, pp. 216-233. Publisher An entity responsible for making the resource available IGI Global Date A point or period of time associated with an event in the lifecycle of the resource 2024-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.4018/978-1-6684-7840-0.ch012" target="_blank" rel="noreferrer noopener">https://doi.org/10.4018/978-1-6684-7840-0.ch012</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85201440874&amp;doi=10.4018%2F978-1-6684-7840-0.ch012&amp;partnerID=40&amp;md5=5bc8ae06358a250398093324a505991a" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85201440874&amp;doi=10.4018%2f978-1-6684-7840-0.ch012&amp;partnerID=40&amp;md5=5bc8ae06358a250398093324a505991a</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISBN: 978-166847841-7; 978-166847840-0 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Book chapter Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Pujari S.K., Christ University, India; Sooryendhu C.S., Christ University, India