Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Book Chapter Book Chapter Faculty Publications- Book Chapter Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Unveiling the Emotions: A Sentiment Analysis of Amazon Customer Feedback Subject The topic of the resource Amazon customer feedback; Confusion matrix; Machine learning; Sentiment analysis; Word cloud Description An account of the resource This study explores sentiment analysis in the context of diverse regions and contemporary customer feedback, aiming to address research questions related to consolidation based on polarity scores and sentiments. The research utilizes multinomial regression for a comprehensive analysis of customer feedback worldwide. The investigation incorporates confusion matrices, statistics, and class-specific metrics to evaluate the models performance. Results indicate a highly accurate model with perfect sensitivity, specificity, and overall accuracy. The analysis further includes a breakdown of key metrics such as accuracy, confidence intervals, no information rate, p-value, kappa, and prevalence, emphasizing the models robustness. In conclusion, the multinomial logistic regression model demonstrates exceptional performance in predicting sentiment across diverse classes, highlighting its effectiveness in sentiment analysis on a global scale. The Author(s), under exclusive license to Springer Nature Switzerland AG 2024. Creator An entity primarily responsible for making the resource Muthu Ruben V.; VijayaKumar R.; Sateesh Kumar T.K. Source A related resource from which the described resource is derived Studies in Systems, Decision and Control, Vol-536, pp. 403-410. Publisher An entity responsible for making the resource available Springer Science and Business Media Deutschland GmbH Date A point or period of time associated with an event in the lifecycle of the resource 2024-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1007/978-3-031-63402-4_33" target="_blank" rel="noreferrer noopener">https://doi.org/10.1007/978-3-031-63402-4_33</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85205117762&amp;doi=10.1007%2F978-3-031-63402-4_33&amp;partnerID=40&amp;md5=d5c7f2899e02c34ade3a7966ea56b939" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85205117762&amp;doi=10.1007%2f978-3-031-63402-4_33&amp;partnerID=40&amp;md5=d5c7f2899e02c34ade3a7966ea56b939</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISSN: 21984182 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Book chapter Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Muthu Ruben V., School of Law, Christ University, Bangalore, India; VijayaKumar R., Kristu Jayanti College (Autonomous), Bangalore, India; Sateesh Kumar T.K., Kristu Jayanti College (Autonomous), Bangalore, India