COVID-19 pandemic, risk-reduction strategies and crisis management in the travel insurance sector
Agency stewardship; Crisis; Ethical dilemmas; Risk-reduction strategies; Travel insurance; Travel risk
Travel has always been considered to be a risky affair as there are multiple uncertainties associated with it. Though the tourism industry has developed sophisticated methods to manage these risks, there are still certain uncontrollable and unforeseen circumstances that might affect the physical, emotional, and mental state of travellers. The result would be a huge financial burden for the traveller and increased frustration towards the tour operator. The concept of travel insurance was introduced to relieve travellers of such unforeseen risks while travelling. Moreover, the Covid 19 pandemic has instilled a sense of fear and doubt among the minds of travellers which affects their travel decision-making to a large extent. Destinations and tourism suppliers have introduced various risk reduction strategies and methods to resolve this issue. This paper focuses on understanding the concept of risk associated with travel, the various dimensions of risk management, and the key strategies adopted by tour operators and suppliers to minimize such risks. 2023 Nova Science Publishers, Inc. All rights reserved.
Varghese B., Christ University, Bangalore, India; Sandhya H., Christ University, Bangalore, India; Thomas T., Credit Assessment Officer, ANZ Bank, Bangalore, India