Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Book Chapter Book Chapter Faculty Publications- Book Chapter Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource An Empirical Study of Blockchain Technology, Innovation, Service Quality and Firm Performance in the Banking Industry Subject The topic of the resource Bank; Blockchain; Financial service; Innovation; Performance; Service quality Description An account of the resource Despite the potential promises that blockchain technology (BT) offers to the financial services sector, its large-scale implementations are still in a nascent stage. There is no consensus on what benefits BT may bring, and there is always a possibility of difference between expected benefits and experienced real-world impact. Since the actual impact can be assessed only after large-scale implementations by financial institutions, there is little empirical evidence available in the literature. In this context, this research seeks to explore the potential impact of BT by developing and empirically testing a model. For this purpose, we have identified four dimensions of BT, namely, Decentralization, Transparency, Trustlessness, and Security. The impact of BT on innovation, service quality, and firm performance is assessed based on the extent to which these dimensions are present in the organization. The linkages of the latent constructs are estimated by analyzing the primary data collected from senior managers of various banks in India. The findings of this study provide several important considerations regarding the implementation of BT. The Author(s), under exclusive license to Springer Nature Switzerland AG 2021. Creator An entity primarily responsible for making the resource Rekha A.G.; Resmi A.G. Source A related resource from which the described resource is derived Eurasian Studies in Business and Economics, Vol-16, No. 1, pp. 75-89. Publisher An entity responsible for making the resource available Springer Science and Business Media B.V. Date A point or period of time associated with an event in the lifecycle of the resource 2021-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1007/978-3-030-63149-9_5" target="_blank" rel="noreferrer noopener">https://doi.org/10.1007/978-3-030-63149-9_5</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85108281386&amp;doi=10.1007%2F978-3-030-63149-9_5&amp;partnerID=40&amp;md5=05d1434a3dbe38c66555183ad986234d" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85108281386&amp;doi=10.1007%2f978-3-030-63149-9_5&amp;partnerID=40&amp;md5=05d1434a3dbe38c66555183ad986234d</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISSN: 23645067 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Book chapter Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Rekha A.G., Research wing-SBIL, State Bank of India, Kolkata, India; Resmi A.G., Business Studies and Social Sciences, Christ (Deemed to be University), Bangalore, India