Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Conference Papers Conference Paper Faculty Publications- Conference Papers Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Investigating Key Contributors to Hospital Appointment No-Shows Using Explainable AI Subject The topic of the resource AI; Artificial Intelligence; Explainable; Health Analytics; Health Informatics; Healthcare; Hospital; Interpretable; LIME; Machine Learning; No-Shows; SHAP; XAI Description An account of the resource The healthcare sector has suffered from wastage of resources and poor service delivery due to the significant impact of appointment no-shows. To address this issue, this paper uses explainable artificial intelligence (XAI) to identify major predictors of no-show behaviours among patients. Six machine learning models were developed and evaluated on this task using Area Under the Precision-Recall Curve (AUC-PR) and F1-score as metrics. Our experiment demonstrates that Support Vector Classifier and Multilayer Perceptron perform the best, with both scoring the same AUC-PR of 0.56, but different F1-scores of 0.91 and 0.92, respectively. We analysed the interpretability of the models using Local Interpretable Model-agnostic Explanation (LIME) and SHapley Additive exPlanations (SHAP). The outcome of the analyses demonstrates that predictors such as the patients' history of missed appointments, the waiting time from scheduling time to the appointments, patients' age, and existing medical conditions such as diabetes and hypertension are essential flags for no-show behaviours. Following the insights gained from the analyses, this paper recommends interventions for addressing the issue of medical appointment no-shows. 2024 IEEE. Creator An entity primarily responsible for making the resource Yiye V.; Ugbomeh O.; Ezenkwu C.P.; Ibeke E.; Sharma V.; Alkhayyat A. Source A related resource from which the described resource is derived 2024 International Conference on Electrical, Electronics and Computing Technologies, ICEECT 2024 Publisher An entity responsible for making the resource available Institute of Electrical and Electronics Engineers Inc. Date A point or period of time associated with an event in the lifecycle of the resource 2024-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1109/ICEECT61758.2024.10739123" target="_blank" rel="noreferrer noopener">https://doi.org/10.1109/ICEECT61758.2024.10739123</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85211175180&amp;doi=10.1109%2FICEECT61758.2024.10739123&amp;partnerID=40&amp;md5=104dbf66d95749cafcbd0e45134c6565" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85211175180&amp;doi=10.1109%2fICEECT61758.2024.10739123&amp;partnerID=40&amp;md5=104dbf66d95749cafcbd0e45134c6565</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISBN: 979-835037809-2 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Conference paper Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Yiye V., Robert Gordon University, School of Creative and Cultural Business, Aberdeen, United Kingdom; Ugbomeh O., Robert Gordon University, School of Creative and Cultural Business, Aberdeen, United Kingdom; Ezenkwu C.P., Robert Gordon University, School of Computing, Engrg.,and Tech, Aberdeen, United Kingdom; Ibeke E., Robert Gordon University, School of Computing, Engrg.,and Tech, Aberdeen, United Kingdom; Sharma V., Christ University, Computer Science Department, India; Alkhayyat A., Islamic University, College of Technical Engineering, Najaf, Iraq