Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Conference Papers Conference Paper Faculty Publications- Conference Papers Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource User Perception of Mobile Banking: Application of Sentiment Analysis and Topic Modelling Approaches to Online Reviews Subject The topic of the resource Latent Dirichlet Allocation; Mobile Banking; Mobile Banking Applications; RoBERTa; Sentiment Analysis; Topic Modeling Description An account of the resource The digital revolution has led to significant changes in the global as well as Indian banking sector. The introduction of mobile banking apps has provided increased convenience to customers, who can now avail various banking services remotely. Thus, it is imperative to study the customers' sentiments regarding these applications and find scope for improvement, so that customers can seamlessly operate their bank accounts without having to visit bank branches. Thus, the primary purpose of this research is to study the perceptions of customers towards mobile applications of six major banks in India. A sample of 3000 reviews left by users of these apps was scraped from Google Play Store and sentiment analysis was conducted using RoBERTa-base model from the Transformers library. This was followed by topic modeling using Latent Dirichlet Allocation to find the aspects that are most important to the users. Results revealed that user experience is majorly driven by customer support service, features and functionality of apps, and app performance. Our findings shall help banks identify key areas of improvement so that they can work on enhancing overall customer experience. Despite the growing popularity of mobile banking, this study is the first of its kind in Indian context. 2024 IEEE. Creator An entity primarily responsible for making the resource Jamadar J.; Karnik K.; Birari A.; Patil Y. Source A related resource from which the described resource is derived TQCEBT 2024 - 2nd IEEE International Conference on Trends in Quantum Computing and Emerging Business Technologies 2024 Publisher An entity responsible for making the resource available Institute of Electrical and Electronics Engineers Inc. Date A point or period of time associated with an event in the lifecycle of the resource 2024-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1109/TQCEBT59414.2024.10545236" target="_blank" rel="noreferrer noopener">https://doi.org/10.1109/TQCEBT59414.2024.10545236</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85204457290&amp;doi=10.1109%2FTQCEBT59414.2024.10545236&amp;partnerID=40&amp;md5=b86692262582e53f3ef946dfc9b33c46" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85204457290&amp;doi=10.1109%2fTQCEBT59414.2024.10545236&amp;partnerID=40&amp;md5=b86692262582e53f3ef946dfc9b33c46</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISBN: 979-835038427-7 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Conference paper Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Jamadar J., Ghriebm, Jalgaon, India; Karnik K., Iim, Bangalore, India; Birari A., Christ University, Pune, India; Patil Y., Ghriebm, Jalgaon, India