Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Conference Papers Conference Paper Faculty Publications- Conference Papers Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource An Improved Artificial Intelligence based Service Quality to Increase Customer Satisfaction and Customer Loyalty in Banking Sector Subject The topic of the resource AISAQUAL Banking; BANQUAL; SERQUAL; Service; Tangibility Description An account of the resource This study clarifies and determines how service quality affects customer loyalty and reliability. The support of quality in the open and private financial sphere and understanding of its connection to customer loyalty and conduct goal Utilizing an upgraded SERVQUAL (BANQUAL) tool with 26 items, the review was conducted among 802 bank customers. The social goal battery was used to estimate the clients' expected conduct. The expert used a seven-point Likert scale to assess the standard and saw service quality (implementation), as well as the social expectations of the clients. The most reliable tool to quantify the conceptualization of the differentiation score is the BANQUAL instrument. It is used to evaluate gaps in service between assumptions and perceptions of service quality. The SERVQUAL instrument is modified to make it suitable in the banking industry. Questions on parking at the bank, the variety of things and programmes available, and the banks' genuine efforts to address customer grievances are added to the instrument (Responsiveness). The writing audit was sufficiently compiled from many sources, reflecting both an Indian and foreign environment. The postulation included several hypotheses then examined using structural equation modelling. To meet the exploration goals, the views were tested using the products AMOS and SISS. The data were analysed using corroborative and explorative element research to confirm the BANQUAL instrument's dependability and legitimacy of the financial business execution and service quality aspects. The resulting CFA model value exhibits excellent psychometric qualities. Professional businesses and clients increasingly use artificial intelligence support specialists (AISA) for management. However, no measure measuring the support quality can fully capture the essential factors affecting AISA service quality. By developing a scale for evaluating the quality of AISA service, this study seeks to solve this deficiency(AISAQUAL). 2023 IEEE. Creator An entity primarily responsible for making the resource Shunmugasundaram M.; Ganesh K.S.; Gnanapragash T.J.; John E.P.; Raj J.P.; Smitha V. Source A related resource from which the described resource is derived 2nd International Conference on Sustainable Computing and Data Communication Systems, ICSCDS 2023 - Proceedings, pp. 433-439. Publisher An entity responsible for making the resource available Institute of Electrical and Electronics Engineers Inc. Date A point or period of time associated with an event in the lifecycle of the resource 2023-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1109/ICSCDS56580.2023.10105048" target="_blank" rel="noreferrer noopener">https://doi.org/10.1109/ICSCDS56580.2023.10105048</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85159146276&amp;doi=10.1109%2FICSCDS56580.2023.10105048&amp;partnerID=40&amp;md5=30ff5b06fbd8e93c1499d6803d5caab5" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85159146276&amp;doi=10.1109%2fICSCDS56580.2023.10105048&amp;partnerID=40&amp;md5=30ff5b06fbd8e93c1499d6803d5caab5</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISBN: 978-166549199-0 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Conference paper Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Shunmugasundaram M., Scad College of Eng. &amp; Tech, Tamilnadu, Tirunelveli, India; Ganesh K.S., Lead College of Management, Kerala, Palakkad, India; Gnanapragash T.J., Christ Deemed to Be University, School of Business &amp; Management, Bangalore, India; John E.P., Srm Institute of Science and Technology, Chennai, India; Raj J.P., Christ University, School of Business and Management, India; Smitha V., Lead College of Management, Kerala, Palakkad, India