Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Conference Papers Conference Paper Faculty Publications- Conference Papers Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Towards a Smarter Connected Society by Enhancing Internet Service Providers' QoS metrics using Data Envelopment Analysis Description An account of the resource This paper analyses wireline broadband Quality of Service (QoS) metrics of India's small and medium Internet Service Providers (ISPs). Key Performance Indicators (KPIs) used in this analysis are - Fault repair (&gt;90% in 1 working day and &gt;=99% in 3 working days), Response time to customer for voice-to-voice operator assistance (in 60 sec. &gt;60% and in 90 sec. &gt;90%), Broadband connection speed from ISP to node (Download speed) and Service availability/uptime. Benchmarks are arrived at, using the Slack Based Measure (SBM) in Data Envelopment Analysis (DEA). Twenty Decision Making Units (DMUs - ISPs) were used in the analysis with eight of them needing to improve their QoS on some of the mentioned parameters. Relative benchmark providers for all providers needing improvement with their weightage are found and optimal targets by each QoS metric is mathematically arrived at. The Electrochemical Society Creator An entity primarily responsible for making the resource Gracia S.; Soundarabai P.B.; Raj P. Source A related resource from which the described resource is derived ECS Transactions, Vol-107, No. 1, pp. 225-239. Publisher An entity responsible for making the resource available Institute of Physics Date A point or period of time associated with an event in the lifecycle of the resource 2022-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1149/10701.0225ecst" target="_blank" rel="noreferrer noopener">https://doi.org/10.1149/10701.0225ecst</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85130521358&amp;doi=10.1149%2F10701.0225ecst&amp;partnerID=40&amp;md5=6740f15e6bcf148394d2af2559767384" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85130521358&amp;doi=10.1149%2f10701.0225ecst&amp;partnerID=40&amp;md5=6740f15e6bcf148394d2af2559767384</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISSN: 19386737; ISBN: 978-160768539-5 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Conference paper Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Gracia S., Department of Computer Science, Christ University, Karnataka, Bangalore, India; Soundarabai P.B., Department of Computer Science, Christ University, Karnataka, Bangalore, India; Raj P., Reliance Jio Platforms Ltd., Karnataka, Bangalore, India