On Improving Quality of Experience of 4G Mobile Networks A Slack Based Approach

Title

On Improving Quality of Experience of 4G Mobile Networks A Slack Based Approach

Creator

Gracia S; Soundarabai P.B.; Raj P.

Description

This paper analyses Indias four top 4G Mobile network Providers with respect to five key user experience metrics Video, Games, Voice app, Download speed and Upload speed. Results using Data Envelopment Analysis show Airtel and Vodafone-Idea performing with maximum relative efficiency with respect to these metrics, while BSNL and Jio closely follow them. Further analysis using the Slack Based Measure shows where and by how much BSNL and Jio need to improve to perform at par with Airtel and Vodafone-Idea. On certain variables, for instance Voice app, BSNL and Jio perform well, with no need for improvement. On the contrary, for Upload and Download speed experiences, both BSNL and Jio lag. For Video and Games, there is still scope for improvement, although both these players are reasonable in their performance. Thus, this analysis provides an accurate and optimal benchmark for each variable whose user experience has been evaluated. 2021, Springer Nature Switzerland AG.

Source

Communications in Computer and Information Science, Vol-1483, pp. 129-141.

Date

2021-01-01

Publisher

Springer Science and Business Media Deutschland GmbH

Subject

4G mobile networks; Data Envelopment Analysis; Slack Based Measure

Coverage

Gracia S, Christ University (Deemed), Karnataka, Bangalore, India; Soundarabai P.B., Christ University (Deemed), Karnataka, Bangalore, India; Raj P., Reliance Jio Platforms Ltd., Karnataka, Bangalore, India

Rights

Restricted Access

Relation

ISSN: 18650929; ISBN: 978-303091243-7

Format

Online

Language

English

Type

Conference paper

Identifier

https://doi.org/10.1007/978-3-030-91244-4_11

https://www.scopus.com/inward/record.uri?eid=2-s2.0-85122532137&doi=10.1007%2f978-3-030-91244-4_11&partnerID=40&md5=7619d45fa1106ff235efcd2d0e6744cc