Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Conference Papers Conference Paper Faculty Publications- Conference Papers Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource The effect of airline service quality on customer satisfaction and loyalty in India Subject The topic of the resource Aviation industry; Behavioral intention; Customer satisfaction; Marketing strategies; Quality of service Description An account of the resource Indian Aviation Industry has been one of the world's fastest-growing aviation industries with private airlines representing more than 75 percent of the domestic aviation industry. With an 18 percent compound annual growth rate (CAGR) and 454 airports and airstrips in place in the country, 16 of which are designated as international airports, it has been stated that by 2011 the aviation sector will be witnessing a revival. In 2009, with traffic movement rising and revenues rising by nearly US$ 21.4 million, India's Airports Authority appears expected to earn better margins in 2009-10, as indicated by the Civil Aviation Ministry's latest estimates. The most crucial step in identifying and providing high-quality service is to understand exactly what customers expect. Quality of service is one of the best models for measuring customer expectations and perceptions. A company's performance results in customer satisfaction with a product or service. Passenger satisfaction is important to customer sovereignty. Customers can be loyal without being highly satisfied and being highly satisfied and yet not being loyal. Companies are required to gain a better understanding of the online environment relationship between satisfaction and behavioural intention, and to assign online marketing strategies between satisfaction initiatives and behavioural intention programme. In addition, the findings of this research will assist airline managers to better serve their customers, track and improve quality of service and achieve the highest level of satisfaction for their passengers. 2020 Elsevier Ltd. All rights reserved. Creator An entity primarily responsible for making the resource Agarwal I.; Gowda K.R. Source A related resource from which the described resource is derived Materials Today: Proceedings, Vol-37, No. Part 2, pp. 1341-1348. Publisher An entity responsible for making the resource available Elsevier Ltd Date A point or period of time associated with an event in the lifecycle of the resource 2020-01-01 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1016/j.matpr.2020.06.557" target="_blank" rel="noreferrer noopener">https://doi.org/10.1016/j.matpr.2020.06.557</a> <br /><br /><a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85102471390&amp;doi=10.1016%2Fj.matpr.2020.06.557&amp;partnerID=40&amp;md5=df0506f2be860e21d4c70ab25314d9b4" target="_blank" rel="noreferrer noopener">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85102471390&amp;doi=10.1016%2fj.matpr.2020.06.557&amp;partnerID=40&amp;md5=df0506f2be860e21d4c70ab25314d9b4</a> Rights Information about rights held in and over the resource Restricted Access Relation A related resource ISSN: 22147853 Format The file format, physical medium, or dimensions of the resource Online Language A language of the resource English Type The nature or genre of the resource Conference paper Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Agarwal I., Institute of Management, CHRIST Deemed-to-be University, Bengaluru, Karnataka, 560029, India; Gowda K.R., School of Business and Management, CHRIST Deemed-to-be University, Bengaluru, Karnataka, 560029, India