Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty Publications Article Faculty Publications -Articles Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Creator An entity primarily responsible for making the resource Pujari, Siva Kumar; Panda, Sangita Title A name given to the resource Impact of dynamic pricing and driver behavior on service quality in ride-hailing operations: a study of Bangalores urban dynamics Date A point or period of time associated with an event in the lifecycle of the resource 01-01-2025 Source A related resource from which the described resource is derived TQM Journal;pp.1-19 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1108/TQM-03-2025-0135" target="_blank" rel="noreferrer noopener">https://doi.org/10.1108/TQM-03-2025-0135</a> <br /><br /><a href="https://www.scopus.com/pages/publications/105025440117?origin=resultslist" target="_blank" rel="noreferrer noopener">https://www.scopus.com/pages/publications/105025440117?origin=resultslist</a> Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Pujari S.K., Christ University, Bengaluru, India; Panda S., Christ University, Bengaluru, India Description An account of the resource Purpose The study evaluates the influence of the dynamic pricing factors, price transparency, seasonality and driver behavior on the ride-hailing services perceived quality. While many technological changes are detected in the service, dissatisfaction continues to persist between customers about prices surging higher and dangerous practices of driving in the service. Design/methodology/approach In the context of an urban area such as Bangalore, service quality and customer satisfaction are mostly a result of dynamic pricing and driver behavior. In order to better understand the associations in these relations, the study utilizes PLS-SEM in quantitative. Findings The study identifies the user-ride-hailing survey key service quality drivers reliability, comfort, responsiveness and safety. Although the results indicate that dynamic pricing can successfully manage demand, this is contingent on whether it is implemented in a transparent manner and with a sense of equity perceived by customers. Driver professionalism is the important variable that strengthens or weakens the effect of pricing policies on customer satisfaction. Research limitations/implications This study contributes to the expanding body of knowledge on urban mobility and provides actionable insights for improving ride-hailing operations in developing economies. Practical implications Implications to industrial stakeholders entail reorienting in driver training and refining algorithms and strategies about dynamic pricing that boost customer trust and loyalty. Originality/value This is one of the few studies that explore the dynamics of urban mobility from developing countries perspective like India. 2025 Emerald Publishing Limited Subject The topic of the resource Driver behavior; Dynamic pricing; PLS-SEM; Ride-hailing service; Service quality perception Publisher An entity responsible for making the resource available Emerald Publishing Relation A related resource ISSN: 17542731; Language A language of the resource English Type The nature or genre of the resource Article Rights Information about rights held in and over the resource Restricted Access; Hardcopy may be available in the library Format The file format, physical medium, or dimensions of the resource online