Redefining digital transformation in service supply chain: the missing piece of big data analytics

Title

Redefining digital transformation in service supply chain: the missing piece of big data analytics

Creator

Singh, Twinkle; Poulose, Jeanne; Sharma, Vinod

Description

The study delves into the transformative role of big data analytics (BDA) in supply chain management within the service industry, employing the PRISMA framework to systematically review literature published between 2011 and 2024. A comprehensive search across multiple databases identified 286 relevant studies, which were meticulously analysed through bibliometric techniques. Keyword and network analyses, conducted using VOSViewer, revealed critical research linkages, prominent technologies, and thematic patterns within the domain. The findings underscore the pivotal role of technology integration in enhancing the efficiency of service supply chains, with a particular emphasis on emerging technologies such as blockchain, artificial intelligence, and machine learning. By highlighting the interconnectedness of authors, identifying key themes through keyword analysis, and uncovering research patterns through frequency analysis, the study provides valuable insights into the integration of BDA, ultimately contributing to the advancement of supply chain management in the service industry. Copyright 2025 Inderscience Enterprises Ltd.

Source

International Journal of Business Performance and Supply Chain Modelling;Volume;15;Issue;4;pp.396-414

Date

01-01-2025

Publisher

Inderscience Publishers

Subject

BDA; big data analytics; digital transformation; service industry; service supply chain; supply chain management

Coverage

Singh T., School of Business and Management, Christ University, Bengaluru, 560029, India; Poulose J., School of Business and Management, Christ University, Bengaluru, 560029, India; Sharma V., Symbiosis Centre for Management and Human Resource Development (SCMHRD), Symbiosis International (Deemed University), Pune, 411057, India

Rights

Restricted Access; Hardcopy may be available in the library

Relation

ISSN: 17589401;

Format

online

Language

English

Type

Article

Identifier

https://doi.org/10.1504/IJBPSCM.2025.150389

https://www.scopus.com/pages/publications/105024891171?origin=resultslist