Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty Publications Article Faculty Publications -Articles Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Creator An entity primarily responsible for making the resource Singh, Vaishali; Bhuyan, Anjan Title A name given to the resource How tourist motivations shape perceptions of service quality at pilgrimage sites Date A point or period of time associated with an event in the lifecycle of the resource 01-01-2025 Source A related resource from which the described resource is derived International Journal of Tourism Policy;Volume;15;Issue;3;pp.235-251 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1504/IJTP.2025.147440" target="_blank" rel="noreferrer noopener">https://doi.org/10.1504/IJTP.2025.147440</a> <br /><br /><a href="https://www.scopus.com/pages/publications/105011203520?origin=resultslist" target="_blank" rel="noreferrer noopener">https://www.scopus.com/pages/publications/105011203520?origin=resultslist</a> Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Singh V., Department of Professional Studies, CHRIST (Deemed to be University), Bangalore, 560029, India; Bhuyan A., Department of Business Administration, Tezpur University (Central), Assam, 784028, India Description An account of the resource Previous research has not adequately examined how various tourist motivations affect perceived service quality at pilgrimage destinations. This study seeks to investigate the effect of various motives religious pilgrimage, votive offerings, leisure, and meditation on service quality perceptions at seven Jyotirlinga pilgrimage destinations in North India. A cross-sectional survey of 1047 visitors was carried out, and data were analysed through one-way ANOVA to determine significant differences between visitor groups. For multiple comparisons, Bonferroni and Games-Howell post hoc tests were used depending on the homogeneity of variances. The results show differences in service quality perceptions, specifically in desired facilities, safety and security, and transportation. Pilgrims interested in religious devotion emphasised safety, whereas leisure travellers gave more importance to the quality of facilities available and transportation. These findings have practical implications for pilgrimage site management, highlighting the importance of making targeted improvements in service delivery to meet the expectations of various visitor segments. Copyright 2025 Inderscience Enterprises Ltd. Subject The topic of the resource Jyotirlinga; motivation; motives; pilgrimage; pilgrimage sites; pilgrimage tourism; religious tourism; service quality Publisher An entity responsible for making the resource available Inderscience Publishers Relation A related resource ISSN: 17504090; Language A language of the resource English Type The nature or genre of the resource Article Rights Information about rights held in and over the resource Restricted Access; Hardcopy may be available in the library Format The file format, physical medium, or dimensions of the resource online