Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty Publications Book Faculty Publications- Book Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Creator An entity primarily responsible for making the resource Verma, Balraj; Schulze, Mike; Olubiyi, Timi; Upreti, Kamal Title A name given to the resource Navigating the self-service revolution with smart machines Date A point or period of time associated with an event in the lifecycle of the resource 01-01-2025 Source A related resource from which the described resource is derived Navigating the Self-Service Revolution With Smart Machines;pp.1-548 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.4018/979-8-3373-1295-8" target="_blank" rel="noreferrer noopener">https://doi.org/10.4018/979-8-3373-1295-8</a> <br /><br /><a href="https://www.scopus.com/pages/publications/105013444485?origin=resultslist" target="_blank" rel="noreferrer noopener">https://www.scopus.com/pages/publications/105013444485?origin=resultslist</a> Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Verma B., Chitkara University, India; Schulze M., CBS International Business School, Germany; Olubiyi T., West Midlands Open University, Nigeria; Upreti K., Christ University, India Description An account of the resource The rise of smart machines transforms service interactions in various sectors, ushering in the self-service revolution. From AI-powered kiosks in airports to automated checkouts in retail and intelligent virtual assistants in banking, these technologies redefine convenience, efficiency, and customer expectations. As businesses adopt self-service solutions, the challenge lies in implementing the right technologies and ensuring they enhance the user experience. Navigating this revolution requires a careful balance between automation and human-centered design, where smart machines serve as tools to empower human interaction. Navigating the Self-Service Revolution With Smart Machines explores self-service technology as a transformative force in the retail landscape, scrutinizing its complexities, dualities, and far-reaching implications across diverse environments. It delves into the multifaceted nature of self-service technology, examining how its rise reshapes customer experiences, operational efficiencies, and business models in urban centers while contrasting these developments with the challenges in rural areas. This book covers topics such as machine learning, automation, consumer behavior, and is a useful resource for business owners, computer engineers, academicians, researchers, and data scientists. 2026 by IGI Global Scientific Publishing. All rights reserved. Publisher An entity responsible for making the resource available IGI Global Relation A related resource ISBN: 979-833731297-2; 979-833731295-8; Language A language of the resource English Type The nature or genre of the resource Book Rights Information about rights held in and over the resource Restricted Access; Hardcopy may be available in the library Format The file format, physical medium, or dimensions of the resource online