Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty Publications Book Chapter Faculty Publications- Book Chapter Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Creator An entity primarily responsible for making the resource Karthikeyan, K.; Ramya, K.; Sangeetha, R.; Dhanasekar, E.; Shivakumar, Sandaboina; Mathews, Sen B. Title A name given to the resource Analysing Customer Profile, Expectations and Satisfaction with Airport Retail in Coimbatore, Insights into the Airport Environment and Decision Making Dynamics Date A point or period of time associated with an event in the lifecycle of the resource 01-01-2026 Source A related resource from which the described resource is derived Studies in Systems, Decision and Control;Volume;613;pp.69-79 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1007/978-3-031-99470-8_7" target="_blank" rel="noreferrer noopener">https://doi.org/10.1007/978-3-031-99470-8_7</a> <br /><br /><a href="https://www.scopus.com/pages/publications/105039308704?origin=resultslist" target="_blank" rel="noreferrer noopener">https://www.scopus.com/pages/publications/105039308704?origin=resultslist</a> Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Karthikeyan K., Department of Management Science, PSG College of Arts and Science (Autonomous), Coimbatore, India; Ramya K., Department of Management Science, PSG College of Arts and Science (Autonomous), Coimbatore, India; Sangeetha R., School of Business and Management, Christ University, Bangalore, India; Dhanasekar E., Presidency School of Commerce, Presidency University, Bengaluru, Karnataka, India; Shivakumar S., Department of Commerce, Koneru Lakshmaiah Education Foundation Deemed University, Vijayawada, India; Mathews S.B., School of Management, Kristu Jayanti College (Autonomous), Bengaluru, India Description An account of the resource Airport retailing has become a crucial income source and a fundamental aspect of improving traveler experiences. Nevertheless, the intricate relationship between traveler characteristics, anticipations, shopping environments, promotional tactics, purchasing choices, and contentment remains insufficiently examined. This research fills this knowledge gap by exploring the structural associations among six key factors: Customer Profile (CP), Customer Expectation (CE), Airport Retailing Environment (ARE), Retail Marketing Strategy (RMS), Customer Preference Decision (CPD), and Customer Satisfaction (CS) in the context of airport retail environments A descriptive study framework was implemented, concentrating on travelers participating in retail purchases at Coimbatore airport. Firsthand information was obtained from 203 participants using a structured survey. The collected information was assessed using Structural Equation Modeling (SEM) to determine the interconnections among these elements and their overall effect on passenger contentment. The findings reveal that Customer Expectation is significantly influenced by Customer Profile, while Airport Retailing Environment is directly shaped by Customer Expectation but not by Customer Profile. Retail Marketing Strategy is strongly impacted by Airport Retailing Environment but shows no significant relationship with Customer Expectation. These findings emphasize the significance of analyzing traveler behavior and tailoring retail strategies to enhance contentment in airport shopping environments. The Author(s), under exclusive license to Springer Nature Switzerland AG 2026. Subject The topic of the resource Airport retailing environment; Customer expectation; Customer preference decision; Customer profile; Customer satisfaction; Retail marketing strategy Publisher An entity responsible for making the resource available Springer Science and Business Media Deutschland GmbH Relation A related resource ISSN: 21984182; Language A language of the resource English Type The nature or genre of the resource Book chapter Rights Information about rights held in and over the resource Restricted Access; Hardcopy may be available in the library Format The file format, physical medium, or dimensions of the resource online