ItemBook Chapter

Chatbots in health care: AI-based personalization and EHR integration in patientdoctor communication

Title
Chatbots in health care: AI-based personalization and EHR integration in patientdoctor communication
Creator
Kuwar, Vishakha; Kumari, Puja; Upreti, Kamal; Gupta, Komal; Shankar, Uma; Bhide, Neeta
Description
The artificial intelligence (AI)-driven chatbots in healthcare integration revolutionizes patientprovider interactions for real-time support, communication streamline, and patient engagement. These chatbots connected to natural language processing (NLP) and machine learning provide medical queries resolution, chronic condition management, and scheduling appointments. Despite the advancements, there are gaps remain in the chatbot personalization interactions and Electronic Health Records (EHR) seamless integration. Personalization is crucial for satisfied patient and medical advice. EHR integration enables context-aware responses, error reduction, and better healthcare outcomes. This study effectiveness fosters the evaluation of AI-driven chatbots in healthcare communication personalization and potential benefits examination and EHR integration challenges. Using a mixed-methods approach includes sentiment analysis for patient satisfaction sentiments understanding, thematic analysis for key themes and findings from Patient Message, regression analysis for personalization, EHR integration, and patient outcomes understanding, and structural equation modeling (SEM) highlights the personalization and EHR integration impact on patient satisfaction, engagement, and trust in chatbot technology. The findings reinforcing the healthcare providers need to adopt AI-driven solutions and personalized communication priorities and seamless data integration for patient experience improvement and overall healthcare efficiency. 2026 Elsevier Inc. All rights reserved.
Source
Intelligent Systems for Neurocognition and Human-Robot-Computer Interaction;pp.229-242
Date
01-01-2025
Publisher
Elsevier
Subject
AI-driven chatbots; Digital health; Electronic health records; Healthcare communication; Patient satisfaction; Personalization
Coverage
Kuwar V., Centre for Online Learning, Dr. D Y Patil Vidyapeeth, Maharashtra, Pune, India; Kumari P., Department of Psychology and Mental Health, Gautam Buddha University, Uttar Pradesh, Greater Noida, India; Upreti K., Department of Computer Science, Christ University, Uttar Pradesh, Ghaziabad, India; Gupta K., Department of Computer Science, Christ University, Uttar Pradesh, Ghaziabad, India; Shankar U., Ramcharan School of Leadership, Dr. Vishwanath Karad MIT World Peace University, Maharashtra, Pune, India; Bhide N., MGM University, Maharashtra, Aurangabad, India
Rights
Restricted Access; Hardcopy may be available in the library
Relation
ISBN: 978-044341660-6; 978-044341661-3;
Format
online
Language
English
Type
Book chapter

Citation

Kuwar, Vishakha; Kumari, Puja; Upreti, Kamal; Gupta, Komal; Shankar, Uma; Bhide, Neeta, “Chatbots in health care: AI-based personalization and EHR integration in patientdoctor communication,” CHRIST (Deemed To Be University) Institutional Repository, accessed June 18, 2026, https://archives.christuniversity.in/items/show/24248.

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