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                <text>Faculty Publications</text>
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    <name>Book Chapter</name>
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              <text>Shetty, Rikitha; Poulose, Jeanne; Bhattacharjee, Sanjib; Sharma, Vinod; Kapse, Manohar</text>
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          <name>Title</name>
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              <text>Does Customer Co-Creation Influence Customer Loyalty? A Special Reference to Online Video Games</text>
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              <text>01-01-2025</text>
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              <text>Agile Business Transformations: Priorities, Lessons, and Practices;pp.365-385</text>
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              <text>&lt;a href="https://doi.org/10.1201/9781003559344-23" target="_blank" rel="noreferrer noopener"&gt;https://doi.org/10.1201/9781003559344-23&lt;/a&gt; &lt;br /&gt;&lt;br /&gt;&lt;a href="https://www.scopus.com/pages/publications/105021551593?origin=resultslist" target="_blank" rel="noreferrer noopener"&gt;https://www.scopus.com/pages/publications/105021551593?origin=resultslist&lt;/a&gt;</text>
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              <text>Shetty R., School of Business and Management, CHRIST (Deemed to be University), Delhi, India; Poulose J., School of Business and Management, CHRIST (Deemed to be University), Delhi, India; Bhattacharjee S., School of Management, Presidency University, Bengaluru, India; Sharma V., Symbiosis Center for Management and Human Resource Development (SCMHRD), Symbiosis International (Deemed University), Pune, India; Kapse M., Symbiosis Center for Management and Human Resource Development (SCMHRD), Symbiosis International (Deemed University), Pune, India</text>
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              <text>The research investigates the factors influencing consumer loyalty through co-creation in online video games in Delhi National Capital Region (Delhi- NCR). The study focuses on four independent variables, social motivation, personal motivation, utilitarian motivation, and hedonic motivation, to examine customer engagement through value co-creation, which is mediated through attitudinal and behavioral loyalty. The study collected 200 respondent data through an online survey administered to online video game players in the Delhi-NCR region and analyzed the data using the Statistical Package for the Social Sciences (SPSS) software. The study has several implications for online video game companies operating in the Delhi-NCR region to improve their co-creation strategies and enhance customer loyalty through value co-creation. The study backs to the body of knowledge on co-creation, customer engagement, and loyalty in the online video game industry. However, the stud has a limitation which include the sample size as the data has been collected only from Delhi NCR.  2025 by Apple Academic Press, Inc.</text>
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              <text>Apple Academic Press</text>
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              <text>ISBN: 978-104023069-5; 978-100355934-4;</text>
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              <text>online</text>
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