Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty Publications Book Chapter Faculty Publications- Book Chapter Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Creator An entity primarily responsible for making the resource Kumar, Vikas; Kiran, P.B. Narendra; Yadav, Pinnika Syam; Malhi, Ashok; Bisht, Deepak Title A name given to the resource Game On: Cutting Edge Gamification Techniques to Boost Service Quality and Maximize Ecosystem Engagement Date A point or period of time associated with an event in the lifecycle of the resource 01-01-2025 Source A related resource from which the described resource is derived Gamification Practices for Service Ecosystem Experiences;pp.169-192 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.4018/979-8-3373-1235-4.ch006" target="_blank" rel="noreferrer noopener">https://doi.org/10.4018/979-8-3373-1235-4.ch006</a> <br /><br /><a href="https://www.scopus.com/pages/publications/105022764645?origin=resultslist" target="_blank" rel="noreferrer noopener">https://www.scopus.com/pages/publications/105022764645?origin=resultslist</a> Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Kumar V., Mittal School of Business, Lovely Professional University, India; Kiran P.B.N., Christ University, India; Yadav P.S., Christ University, India; Malhi A., Mittal School of Business, India; Bisht D., Mittal School of Business, India Description An account of the resource This chapter explores gamification's potential to enhance service quality and maximize ecosystem engagement. By utilizing game mechanics like points, badges, and challenges, organizations can create immersive experiences that boost productivity, loyalty, and customer satisfaction. Through case studies, the chapter highlights successful gamification implementations and best practices. It also addresses psychological and behavioral aspects, emphasizing personalized experiences. Ethical considerations and potential pitfalls are discussed to provide a balanced view. Ultimately, the chapter offers a roadmap for leveraging gamification to drive meaningful engagement and improve service quality. 2026, IGI Global Scientific Publishing. All rights reserved. Publisher An entity responsible for making the resource available IGI Global Relation A related resource ISBN: 979-833731237-8; 979-833731235-4; Language A language of the resource English Type The nature or genre of the resource Book chapter Rights Information about rights held in and over the resource Restricted Access; Hardcopy may be available in the library Format The file format, physical medium, or dimensions of the resource online