Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty Publications Book Chapter Faculty Publications- Book Chapter Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Creator An entity primarily responsible for making the resource Kuwar, Vishakha; Upreti, Kamal; Shastri, Pravinkumar; Bhide, Pratibha; Haque, Mustafizul Title A name given to the resource Adaptive consumer psychology navigating trust and scepticism in automated retail experiences Date A point or period of time associated with an event in the lifecycle of the resource 01-01-2025 Source A related resource from which the described resource is derived Navigating the Self-Service Revolution With Smart Machines;pp.107-132 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.4018/979-8-3373-1295-8.ch005" target="_blank" rel="noreferrer noopener">https://doi.org/10.4018/979-8-3373-1295-8.ch005</a> <br /><br /><a href="https://www.scopus.com/pages/publications/105013422994?origin=resultslist" target="_blank" rel="noreferrer noopener">https://www.scopus.com/pages/publications/105013422994?origin=resultslist</a> Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Kuwar V., Centre for Online Learning, Dr. D.Y. Patil Vidyapeeth, India; Upreti K., Christ University, India; Shastri P., Institute of Management and Research, MGM University, India; Bhide P., Institute of Management and Research, MGM University, India; Haque M., Centre for Online Learning, Dr. D.Y. Patil Vidyapeeth, India Description An account of the resource The rapid deployment of automated retail technologies has brought both opportunities and challenges for consumer acceptance. Trust is an important factor for benefits determination of the automation systems. Sometimes Skepticism often acts as a barrier to adoption. This chapter enlightens into the psychology of consumer trust, perceived security, reliability, and transparency in automated systems. The research identifies key psychological triggers lead to skepticism in such a way that the data misuse or system failures and solution mitigation. The chapter highlights the role of adaptive design in consumer hesitations and positive interactions. Using empirical evidence and practical approach emphasizes technological efficiency balance with emotional reassurance and consumer comfort in automated environments. 2026, IGI Global Scientific Publishing. Publisher An entity responsible for making the resource available IGI Global Relation A related resource ISBN: 979-833731297-2; 979-833731295-8; Language A language of the resource English Type The nature or genre of the resource Book chapter Rights Information about rights held in and over the resource Restricted Access; Hardcopy may be available in the library Format The file format, physical medium, or dimensions of the resource online