Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty Publications Book Chapter Faculty Publications- Book Chapter Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Creator An entity primarily responsible for making the resource Khandelwal, Purab; Kaur, Jasmine Title A name given to the resource Evolving Dynamics of Contactless Technology in Hospitality: Insights From Recent Research and Future Implications Date A point or period of time associated with an event in the lifecycle of the resource 01-01-2025 Source A related resource from which the described resource is derived Future of Contactless Technology in Hotels and Restaurants;pp.155-178 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.4018/979-8-3373-1489-1.ch009" target="_blank" rel="noreferrer noopener">https://doi.org/10.4018/979-8-3373-1489-1.ch009</a> <br /><br /><a href="https://www.scopus.com/pages/publications/105038543741?origin=resultslist" target="_blank" rel="noreferrer noopener">https://www.scopus.com/pages/publications/105038543741?origin=resultslist</a> Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Khandelwal P., Christ University, Delhi, India; Kaur J., Christ University, Delhi, India Description An account of the resource The hospitality sector has been forced by the COVID-19 pandemic to go contactless to protect safety, efficiency, and customer satisfaction. Innovations like mobile check-ins, smart room controls, and touchless payments have brought new services to the market that are customer-friendly and still safe to use. These technologies provide a double advantage by either enhancing guests experience or efficiency for the staff. On the other hand, such factors as the high costs, problems of system integration, and fears of depersonalization are still raising the worries of the hoteliers. It is therefore very important to balance the degree of technology} The concept of Hospitality 5.0 aims at the fusion of both the traditional and the modern elements to create secure yet personalized experiences. The main strategies for achieving the requirement include trust-building, technology simplification, and gamification to promote guest engagement. By taking such approaches, the hospitality industry will be able to redefine and be still competitive and client-oriented. Copyright 2026, IGI Global Scientific Publishing. Copying or distributing in print or electronic forms without written permission of IGI Global Scientific Publishing is prohibited. Use of this chapter to train generative artificial intelligence (AI) technologies is expressly prohibited. The publisher reserves all rights to license its use for generative AI training and machine learning model development. Publisher An entity responsible for making the resource available IGI Global Relation A related resource ISBN: 979-833731491-4; 979-833731489-1; 979-833731490-7; Language A language of the resource English Type The nature or genre of the resource Book chapter Rights Information about rights held in and over the resource Restricted Access; Hardcopy may be available in the library Format The file format, physical medium, or dimensions of the resource online