Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty Publications Book Chapter Faculty Publications- Book Chapter Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Creator An entity primarily responsible for making the resource Balaji, K. Title A name given to the resource AI Chatbots in Financial Services: The Game Changer for Personalized Policy Solutions Date A point or period of time associated with an event in the lifecycle of the resource 01-01-2025 Source A related resource from which the described resource is derived AI-Driven Innovations in the Insurance Sector;pp.399-426 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.4018/979-8-3373-2822-5.ch013" target="_blank" rel="noreferrer noopener">https://doi.org/10.4018/979-8-3373-2822-5.ch013</a> <br /><br /><a href="https://www.scopus.com/pages/publications/105023458360?origin=resultslist" target="_blank" rel="noreferrer noopener">https://www.scopus.com/pages/publications/105023458360?origin=resultslist</a> Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Balaji K., CHRIST University, Bengaluru, India Description An account of the resource The rapid evolution of artificial intelligence (AI) has transformed customer interactions in financial services, with AI-driven chatbots emerging as a pivotal tool for enhancing personalized policy recommendations. These intelligent systems leverage machine learning algorithms, natural language processing (NLP), and real-time data analytics to understand customer preferences and provide tailored financial solutions. By automating policy advisory and customer support, AI chatbots improve service efficiency, reduce response times, and enhance user satisfaction. This article explores the role of AI chatbots in delivering personalized policy solutions, their impact on customer experience, and the challenges associated with their adoption in financial institutions. Additionally, it highlights emerging trends and future possibilities in AI-driven financial advisory services. 2026 by IGI Global Scientific Publishing. All rights reserved. Publisher An entity responsible for making the resource available IGI Global Relation A related resource ISBN: 979-833732824-9; 979-833732822-5; Language A language of the resource English Type The nature or genre of the resource Book chapter Rights Information about rights held in and over the resource Restricted Access; Hardcopy may be available in the library Format The file format, physical medium, or dimensions of the resource online