Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty Publications Book Chapter Faculty Publications- Book Chapter Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Creator An entity primarily responsible for making the resource Singh, Vaishali; Bhuyan, Anjan Title A name given to the resource Service Quality in Tourism and Hospitality: A Review of Literature Date A point or period of time associated with an event in the lifecycle of the resource 01-01-2025 Source A related resource from which the described resource is derived Best Practices for Human Resources Management in Tourism and Hospitality;pp.275-334 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.4018/979-8-3693-8779-5.ch012" target="_blank" rel="noreferrer noopener">https://doi.org/10.4018/979-8-3693-8779-5.ch012</a> <br /><br /><a href="https://www.scopus.com/pages/publications/105020659518?origin=resultslist" target="_blank" rel="noreferrer noopener">https://www.scopus.com/pages/publications/105020659518?origin=resultslist</a> Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Singh V., Christ University, India; Bhuyan A., Tezpur University, India Description An account of the resource The study aims to explore the literature on service quality research within the Indian tourism and hospitality sectors. It synthesizes key insights by analyzing dimensions used to measure service quality, identifying sector-specific trends, and highlighting future research opportunities relevant to enhancing human resource practices. The review is based on 255 articles (1999-2024) based on a systematic approach, retrieved from Web of Science and Scopus. The literature review identified that the banking sector, education sector, healthcare sector, and tourism and hospitality sector are the popular sectors of Service quality research in India. Other sectors like the Airline sector, Insurance sector and automotive sector are slowly gaining momentum in this area of research. The scope of future research Service Quality research in India is identified and stated. The study offers insights into the sector wise dimensions of service quality and its future potential, particularly for academicians conducting research in a niche area. 2026, IGI Global Scientific Publishing. All rights reserved. Publisher An entity responsible for making the resource available IGI Global Relation A related resource ISBN: 979-836938781-8; 979-836938779-5; Language A language of the resource English Type The nature or genre of the resource Book chapter Rights Information about rights held in and over the resource Restricted Access; Hardcopy may be available in the library Format The file format, physical medium, or dimensions of the resource online