E-government and e-governance: Driving digital transformation in public administration

Title

E-government and e-governance: Driving digital transformation in public administration

Creator

Balaji, K.

Description

E-Governance is crucial for enhancing government efficiency, transparency, and accessibility by digitizing public services and processes. This article explores the pivotal role of e-Government and e-Governance in transforming public administration through digital technologies. It examines how governments worldwide are leveraging information and communication technologies (ICTs) to improve the efficiency, transparency, and accessibility of public services. The study addresses key challenges such as the digital divide, cybersecurity, and the adoption of emerging technologies like artificial intelligence (AI) and blockchain in governance. Through a comprehensive review of e-Government initiatives and their impact on public sector efficiency, this paper offers solutions and recommendations for policymakers and highlights the broader implications for both academia and industry. Future research directions are also proposed to advance the understanding of digital governance frameworks in a rapidly evolving technological landscape. 2025, IGI Global Scientific Publishing.

Source

Public Governance Practices in the Age of AI;pp.23-44

Date

01-01-2025

Publisher

IGI Global

Coverage

Balaji K., Christ University, Bengaluru, India

Rights

Restricted Access; Hardcopy may be available in the library

Relation

ISBN: 979-836939288-1; 979-836939286-7;

Format

online

Language

English

Type

Book chapter

Identifier

https://doi.org/10.4018/979-8-3693-9286-7.ch002

https://www.scopus.com/pages/publications/105001536189?origin=resultslist