Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty Publications Book Chapter Faculty Publications- Book Chapter Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Creator An entity primarily responsible for making the resource Dash, Anirudh Title A name given to the resource AI and Its Impact on the Growth of the Small Medium Enterprises: The Role of IT Service Management (ITSM) in AI Adoption-AI and Sustainable Development Goals (SDGs) Date A point or period of time associated with an event in the lifecycle of the resource 01-01-2025 Source A related resource from which the described resource is derived Unlocking Growth and Sustainability for Small and Medium Enterprises With AI;pp.73-132 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.4018/979-8-3693-9611-7.ch004" target="_blank" rel="noreferrer noopener">https://doi.org/10.4018/979-8-3693-9611-7.ch004</a> <br /><br /><a href="https://www.scopus.com/pages/publications/105015647524?origin=resultslist" target="_blank" rel="noreferrer noopener">https://www.scopus.com/pages/publications/105015647524?origin=resultslist</a> Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Dash A., Christ University, India Description An account of the resource AI in SMEs (Small and Medium- sized Enterprises) refers to the deployment of artificial intelligence technology to develop business operations and competitiveness. Often more resource- constrained than large corporations, SMEs can leverage AI to streamline processes, improve decision- making, and gain a competitive edge. Nowadays technology is changing, and small businesses are making profit. For building resilient business models with AI, it helps to get more information about business models, the amount to be invested in business, products demanded by the customers and the level of risk capacity to be taken by a firm.AI helps in generating new skills and knowledge in the employees by giving personalised training and coaching. Empowering SMEs through data- driven decision making helps in making rational business decisions based on data rather than relying on intuition or observation. It helps making faster decisions, improving operational efficiency and understanding the value of data. 2026 by IGI Global Scientific Publishing. Publisher An entity responsible for making the resource available IGI Global Relation A related resource ISBN: 979-836939612-4; 979-836939611-7; Language A language of the resource English Type The nature or genre of the resource Book chapter Rights Information about rights held in and over the resource Restricted Access; Hardcopy may be available in the library Format The file format, physical medium, or dimensions of the resource online