Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty Publications Book Chapter Faculty Publications- Book Chapter Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Creator An entity primarily responsible for making the resource Das, Rupa Chatterjee; Basavaraj, Santosh; Thankachan, Jimmy; Thaliyan, Delma Title A name given to the resource The impact of AI and agile HR on talent acquisition and onboarding in the service industry Date A point or period of time associated with an event in the lifecycle of the resource 01-01-2025 Source A related resource from which the described resource is derived AI and Innovation in HRM: The Future of Strategic HR in the Service Economy;pp.394-416 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.4324/9781003522157-24" target="_blank" rel="noreferrer noopener">https://doi.org/10.4324/9781003522157-24</a> <br /><br /><a href="https://www.scopus.com/pages/publications/105014134946?origin=resultslist" target="_blank" rel="noreferrer noopener">https://www.scopus.com/pages/publications/105014134946?origin=resultslist</a> Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Das R.C., Christ University, India; Basavaraj S., Christ University, India; Thankachan J., Christ University, India; Thaliyan D., Christ University, India Description An account of the resource The high speed and competition levels in the service sector make it imperative to have a workforce that is capable of responding to rapid change. This research studies the synergistic impact of the utilization of Artificial Intelligence and Agile Human Resources in the service sector in enhancing the talent acquisition and onboarding process. Transforming the present study into a quest to see how these two transformative forces interact in the quest for identifying their potential for increasing efficiency and effectiveness, along with the employee experience. It investigates how AI can contribute to Agile HR in order to make talent acquisition easier. This involves using AI-based tools in talent sourcing, candidate screening, and assessment, and automating other routine tasks in order to set HR free for more strategic activities. The study also investigates the application of AI in personalizing onboarding, improving employee engagement, and accelerating time-to-productivity. Best practices and challenges are identified by analyzing case studies of service organizations that successfully put both AI and Agile HR into practice. This paper covers the ethical issues associated with AI and the requirement for human judgment in the process of talent acquisition and onboarding. Ultimately, the chapter will contribute to an understanding of how AI and Agile HR can combine in order to build a competitive advantage for service organizations. This will involve the optimization of talent acquisition and onboarding in a manner that enables the building of high-performing teams in order to deliver better customer satisfaction and drive business growth. 2026 Pushan Kumar Dutta, Amarnath Padhi, Sulagna Das, Vinod Kr Sharma and Poshan Yu. All rights reserved. Publisher An entity responsible for making the resource available Taylor and Francis Relation A related resource ISBN: 978-100352215-7; 978-103286275-0; Language A language of the resource English Type The nature or genre of the resource Book chapter Rights Information about rights held in and over the resource Restricted Access; Hardcopy may be available in the library Format The file format, physical medium, or dimensions of the resource online