ItemConference Paper

Impact of Digital Wallets Usage on Digital Banking Experience

Title
Impact of Digital Wallets Usage on Digital Banking Experience
Creator
Devi Prasad Kotni, V.V.; Bogala, Mahendra Reddy; Vanapalli, Gowri Lakshmi; Vemula, Rajesh; Nitcherla, Somasekhar; Nagaraj, K.V.
Description
The aim of this study is to explore the influence the digital wallets on digital banking experience of the bank customers. The study used e-wallet literacy scale constructs as independent variables and digital banking experience as dependent variable in order to identify the impact of digital wallets on digital baking experience of the bank customers. The primary data was collected from 300 bank customers who are using the digital wallet provided by the bank or any other third-party digital wallet. Structure equation modeling was executed to explore the influence of digital wallets on digital banking experience. The results indicate that Purchase Transactions (PT) and Investment Transactions (IT) are having high influence on digital banking experience followed by Fund Transfer Transactions (FTP), Method of Payment (MOP) having moderate impact, and finally, Credit Payment Transactions (CPT) and Bill Payment Transactions (BPT) are having low influence on digital banking experience. The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2025.
Source
Smart Innovation, Systems and Technologies;Volume;422;pp.603-615
Date
01-01-2025
Publisher
Springer Science and Business Media Deutschland GmbH
Subject
Digital banking; Digital wallets; Digital wallets usage; E-wallets; E-wallets literacy scale
Coverage
Devi Prasad Kotni V.V., GITAM School of Business, Gandhi Institute of Technology and Management, Deemed to be University, Rushikonda, AP, Visakhapatnam, 530045, India; Bogala M.R., Department of Management Studies, Gayatri Vidya Parishad College for Degree and PG Courses (A), Rushikonda, AP, Visakhapatnam, 530045, India; Vanapalli G.L., GITAM School of Business, Gandhi Institute of Technology and Management, Deemed to be University, Rushikonda, AP, Visakhapatnam, 530045, India; Vemula R., School of Business and Management, Christ University, Karnataka, Bangalore, 560073, India; Nitcherla S., School of Management, Centurion University of Technology and Management (CUTM-AP), AP, Vizianagaram, 535003, India; Nagaraj K.V., Department of Management Studies, Gayatri Vidya Parishad College for Degree and PG Courses (A), Rushikonda, AP, Visakhapatnam, 530045, India
Rights
Restricted Access; Hardcopy may be available in the library
Relation
ISSN: 21903018; ISBN: 978-981960146-2;
Format
online
Language
English
Type
Conference paper

Citation

Devi Prasad Kotni, V.V.; Bogala, Mahendra Reddy; Vanapalli, Gowri Lakshmi; Vemula, Rajesh; Nitcherla, Somasekhar; Nagaraj, K.V., “Impact of Digital Wallets Usage on Digital Banking Experience,” CHRIST (Deemed To Be University) Institutional Repository, accessed June 18, 2026, https://archives.christuniversity.in/items/show/25459.

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