Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty Publications Conference Paper Faculty Publications- Conference Papers Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Creator An entity primarily responsible for making the resource Maladkar, Geeta; Suresha, B.; Hawaldar, Aparna; Anuradha, R. Title A name given to the resource Evaluating Social Priorities in Environmental Social Governance for the BFSI Sector: A Fuzzy Analytic Hierarchy Process Perspective Date A point or period of time associated with an event in the lifecycle of the resource 01-01-2025 Source A related resource from which the described resource is derived Lecture Notes in Networks and Systems;Volume;1373 LNNS;pp.1-15 Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1007/978-981-96-5729-2_1" target="_blank" rel="noreferrer noopener">https://doi.org/10.1007/978-981-96-5729-2_1</a> <br /><br /><a href="https://www.scopus.com/pages/publications/105015507214?origin=resultslist" target="_blank" rel="noreferrer noopener">https://www.scopus.com/pages/publications/105015507214?origin=resultslist</a> Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Maladkar G., School of Business and Management, Christ University, Bengaluru, India; Suresha B., School of Business and Management, Christ University, Bengaluru, India; Hawaldar A., School of Business and Management, Christ University, Bengaluru, India; Anuradha R., School of Business and Management, Christ University, Bengaluru, India Description An account of the resource As global financial systems evolve, the Banking, Financial Services, and Insurance (BFSI) sector faces increasing pressure to balance financial performance with Environmental, Social, and Governance (ESG) obligations. However, integrating social factors such as employee welfare, community engagement, customer satisfaction, and diversity and inclusion remains challenging due to their subjective and often intangible nature. This study addresses this issue by applying the Fuzzy Analytic Hierarchy Process (Fuzzy AHP) to evaluate and prioritize social factors within the ESG framework. The Fuzzy AHP method, which combines traditional AHP with fuzzy logic to manage uncertainty in expert judgments, was used to gather and analyze input from BFSI sector experts. The study assessed the relative importance of social factors through structured pairwise comparisons, providing a clear hierarchy of priorities for BFSI institutions. The results reveal that employee welfare and customer satisfaction emerged as the most critical social aspects, reflecting stakeholder expectations and regulatory pressures. By focusing on these key areas, BFSI institutions can enhance their ESG performance and meet sustainability goals. These findings offer actionable insights for decision-makers in the BFSI sector, allowing them to better allocate resources to social initiatives that not only satisfy regulatory requirements but also contribute to long-term business value and societal impact. This study underscores the importance of prioritizing social factors in sustainable strategies and provides a robust framework for navigating the complexities of ESG integration. The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2025. Subject The topic of the resource BFSI sector; ESG; Fuzzy AHP; Social factor Publisher An entity responsible for making the resource available Springer Science and Business Media Deutschland GmbH Relation A related resource ISSN: 23673370; ISBN: 978-981965728-5; Language A language of the resource English Type The nature or genre of the resource Conference paper Rights Information about rights held in and over the resource Restricted Access; Hardcopy may be available in the library Format The file format, physical medium, or dimensions of the resource online