Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty Publications Conference Paper Faculty Publications- Conference Papers Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Creator An entity primarily responsible for making the resource Athiban Vetrivel, A.; Shoran, Preety Title A name given to the resource Customer Evaluation of Internet Banking Services: Analysing South Indian Bank's Digital Banking Experience Date A point or period of time associated with an event in the lifecycle of the resource 01-01-2025 Source A related resource from which the described resource is derived 2025 IEEE International Conference on Computer, Electronics, Electrical Engineering and their Applications, IC2E3 2025; Identifier An unambiguous reference to the resource within a given context <a href="https://doi.org/10.1109/IC2E365635.2025.11167549" target="_blank" rel="noreferrer noopener">https://doi.org/10.1109/IC2E365635.2025.11167549</a> <br /><br /><a href="https://www.scopus.com/pages/publications/105018465669?origin=resultslist" target="_blank" rel="noreferrer noopener">https://www.scopus.com/pages/publications/105018465669?origin=resultslist</a> Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Athiban Vetrivel A., CHRIST (Deemed to Be University), India; Shoran P., CHRIST (Deemed to Be University), India Description An account of the resource This research intends to assess the valuation of Christ University's customers on internet banking services provided by South Indian Bank. The research objectives are to evaluate the impact of efficiency, security, ease of use, reliability and social influence on customer satisfaction in the context of internet banking. Consumers of Christ University were selected to answer in the survey to give their view and experience toward the internet banking services offered by the South Indian Bank. The strategies used in data analysis incorporated regression analysis to realize correlation between such factors and extent of customer satisfaction. The research offers huge information on how it is possible to enhance the levels of customer satisfaction specifically in internet banking services of South Indian Bank. Therefore, the study underpins an importance of enhancing digital banking platforms to fulfil the need and expectation of customers. The study is also beneficial for other financial institution with the aim at improving the level of customer satisfaction and ability to retain the clients in the realm of digital banking. 2025 IEEE. Subject The topic of the resource Christ University; Customer Satisfaction; Digital Banking Retention; Internet Banking; Regression Analysis; South Indian Bank Publisher An entity responsible for making the resource available Institute of Electrical and Electronics Engineers Inc. Relation A related resource ISBN: 979-833152439-5; Language A language of the resource English Type The nature or genre of the resource Conference paper Rights Information about rights held in and over the resource Restricted Access; Hardcopy may be available in the library Format The file format, physical medium, or dimensions of the resource online